Global Product Owner Specialist - Digital Customer Engagement (M/F) - CMA CGM Head Office

ID: 587422

Location:

Marseille, FR

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Global Product Owner Specialist - Digital Customer Engagement (M/F) - CMA CGM Head Office

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MISSION:

As business product owner you are accountable for implementing and enhancing CMA CGM Digital Customer Engagement through top of the class CRM features, AI empowered and Omnichannel. In a context of fast-moving innovations in technologies and high velocity business expansion you are contributing to preparing the Group to tomorrow’s opportunities and challenges. To do so you operate in direct contact with Transformation Department and Digital Factory Leaders as well as key Third Party partners.

RESPONSABILITIES:

You are securing the value and global consistency of the different features, delivered in time and within budget.

Your main responsibilities:

Main point of contact for the Business transformation department

Domain and people management (hierarchic: product / functional: project contribution)

Create, maintain & deliver Domain roadmap aligned with CPO & sponsors

Plan execution efficiently through quarterly increment planning and agile methodology

Manage global backlog, secure new initiatives assignments and run organization optimization

Monitor quality indicators (of which backlog readiness, predictability, incidents) for success

Support the team’s transformation & scale up for the future

Take direct ownership of features & products to overcome roadblocks & peak periods

Clear & structured reporting weekly on progress & successes, document risks & arbitration

Ensure proper transition with deployment team and communication to regional network

Overview relationship with technical teams and optimization of capacity usage

SKILLS & COMPETENCIES:

Strategic & product mindset : aligns product vision with business goals, focuses on value and measurable outcomes, customer and employee experience centric.

Leadership & people skills : inspires, coaches, manages conflict, and builds a high-performing, autonomous team.

Stakeholder & communication: influences without authority, manages expectations, and communicates clearly at all levels.

Change & transformation capability : manages resistance, drives adoption of new ways of working, stays resilient in ambiguity.

Delivery excellence: strong project management and agile skills, product ownership experience with ability to manage risks/dependencies, and use data to guide decisions.

Fluent in French and English.

Come along on CMA CGM’s adventure !