Senior UX Designer

Job Description:

Key Responsibilities

User Experience Strategy & Design

Lead end-to-end UX activities across banking applications, customer portals, employee platforms, and digital channels.

Define user journeys, information architecture, wireframes, prototypes, and interaction models.

Conduct UX research, stakeholder workshops, usability testing, and user interviews.

Create intuitive experiences that balance customer needs, business objectives, compliance requirements, and technical constraints.

Design experiences for complex banking processes such as payments, trading, onboarding, authentication, approvals, and account management.

Chatbot & Conversational Experience Design

Design conversational interfaces for AI assistants, chatbots, and virtual agents.

Develop chatbot interaction flows, conversation maps, error-handling scenarios, and escalation journeys.

Ensure AI experiences align with banking regulations, accessibility standards, customer trust requirements, and responsible AI principles.

Collaborate with AI/Engineering teams to optimise user interactions and improve chatbot adoption.

Design Systems & Visual Design

Contribute to and maintain enterprise design systems and component libraries.

Create high-fidelity designs, interactive prototypes, and reusable UI patterns.

Ensure consistency across web, mobile, and conversational experiences.

App ly banking branding guidelines and accessibility standards (WCAG 2.1+).

Research & Validation

Conduct usability testing and customer validation sessions.

Analyse user behaviour, customer feedback, analytics, and pain points.

Convert research findings into actionable design improvements.

Measure and improve key UX metrics including task completion, customer satisfaction, adoption, and usability.

Required Skills & Experience

UX/UI Expertise

8+ years of UX/UI design experience.

Strong experience designing:

Banking applications

Customer self-service portals

Financial services platforms

Enterprise web applications

Conversational AI experiences

Design Tools

Advanced proficiency in:

Figma

Adobe XD

Sketch

Experience with:

FigJam

Miro

Zeplin

InVision

Adobe Creative Suite

UX Deliverables

User personas

Customer journey maps

Information architecture

Wireframes

Interactive prototypes

Usability testing artefacts

Design system documentation

Accessibility & Standards

Strong understanding of:

WCAG 2.1+

Responsive design principles

Human-centred design

Design thinking methodology

Banking security and compliance requirements

Preferred Experience

Experience designing AI-enabled products and chatbots.

Location

Sydney

Job Function

TECHNOLOGY

Role

Designer

Job Id

423788

Desired Skills

User Experience Design