Learner Support Specialist

All Locations

All Locations:

London (International House)

Vacancy Type

Vacancy Type

Maternity Leave

Business Area

Business Area

QA

Function

Function

Operations

About The Role

Learner Support Specialist

Location: Home Based

Contract until December 2027

Your Role:

In this role you will offer guidance and support to enable neurodivergent and disabled learners to achieve their aspirations and goals. You will deliver effective support to ND&D learners to enable them to thrive in their Apprenticeship studies.

Key Responsibilities:

Deliver engaging and creative interventions to meet the needs of the learner

Deliver interventions and evidence progression monthly to meet the targets set for the learner

Motivate, enable and drive learners to achieve their goals through outstanding support

Create individual learner support plans tailored to learner’s individual needs

Provide continuous and effective Information, Advice & Guidance to learners

Provide pastoral support to learners as required to aid engagement & achievement of their goals

Deliver and facilitate support that encourages accelerated and autonomous learningSupport the learning process through the development of learning resources

Complete detailed documentation to evidence the need for Learning Support Funding

Work collaboratively with and provide accurate updates to the appropriate delivery colleagues and support the timely achievement of the qualification

Monitor learner’s welfare, health and safety in the workplace upskilling learner’s knowledge regarding Safeguarding, British Values, Prevent and Equality & Diversity

Your Experience:

Experience of and a proven track record of working with SEND learners

Proven track record of consistently exceeding targets

Knowledge and/or experience in Safeguarding

Understanding of the SEND Code of Practice

About Us

Wellbeing & benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays

Holiday Buying scheme

Medicash plan, Wellhub, Cycle to Work scheme

Private Medical Insurance at corporate rates

Employee Assistance Programme

Employee Discounts Benefit Hub

3 Development days

2 Charity days per year

Pension Scheme

Early Friday Finish at 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Orperhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/