CRM Data and Customer Analyst

Job Title: CRM Analyst

Department: CRM

Reporting to: CRM Analytics Manager

Location: London

Overall Purpose of the Role

Sitting within the Global CRM team, the CRM Analyst will play a key role in shaping and optimising Jimmy Choo's customer strategy through data-driven insights and customer analytics. The role will support revenue growth, improve customer engagement, and enhance the client experience through actionable customer insights and analytics.

The successful candidate will play a key part in developing a better understanding of our customers and in driving the performance of existing and new customer-centric programs.

Key Responsibilities and Duties

Analyse customer behaviour and identify opportunities to improve CRM and clienteling performance;

Measure and communicate the business impact of CRM initiatives and customer programmes;

Develop and maintain high quality dashboards that are used across the business to monitor the performance of Global and Regional CRM campaigns; provide recommendations to increase ROI;

Support qualitative and quantitative research projects to provide further insight into customers’ behaviour and preferences;

Use the customer segmentation, predictive modelling and analyses to identify growth opportunities and drive revenue;

Partner with CRM, Clienteling, Marketing, Digital, and Regional teams to translate business questions into actionable analysis.

Experience

2–4 years' experience in CRM Analytics, Customer Insights, Business Intelligence, Marketing Analytics, or a similar analytical role;

Strong analytical skills and experience of working with large, complex data sets;

Fully proficient with Excel and PowerPoint;

Experience with SQL and data visualization tools (e.g. Tableau, Power BI).

Skills and Qualifications

Excellent spoken and written English;

Commercial acumen with an affinity for Retail, Fashion or Luxury industry;

Curious, detail-oriented with strong problem-solving skills;

Strong data visualisation and storytelling skills, with the ability to translate data into actionable business insights;

Passion for understanding customer behaviour and delivering customer-centric business solutions;

Solid organizational skills with an ability to multitask;

Team player with excellent interpersonal and communication skills;

Degree in a quantitative discipline (e.g. Mathematics, Statistics, Economics, Data Science) or Marketing.

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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range:

0.00 - 0.00 GBP