Program Manager, Transportation (PUDOs)

DESCRIPTION

Are you passionate about shaping the future of Transportation in Amazon Marketplace? Do you want to manage a complex network that handle packages from sellers and customer while implementing projects to improve their experience? Do you have a strong drive for continuous process improvement and the use of technology to generate value for customers? The Amazon Transportation team is rapidly building a logistics network and new solutions, addressing the most challenging first and last mile issues, as well as opportunities in cost, service, and quality.

We are seeking a highly qualified and motivated Program Manager who is enthusiastic about driving growth and supporting the expansion of Amazon's operations in Mexico. Your main challenge will be to connect business to technology and benchmark globally to create best-in-class network that provide a great experience for Customers and Sellers in Mexico. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce but also the diverse ways we work. If you require any accommodations for the interview or onboarding process, please inform your recruiter, who will connect you with our accommodations team.

Key job responsibilities

Shape the development of the Amazon Points network with a focus on better serving our sellers for Drop-off (PUDOs), Customer Pickups and Returns;

Track daily operational performance and KPIs, creating action plans and bridges to gap deffects;

Work closely with the team to understand business challenges and provide data-driven analysis for better decision-making.

Implement strategic projects to improve Customer experience and increase adoption;

Be data-driven to identify new business opportunities that empower distributed point operations;

Collaborate with technology teams and product managers to develop new tools and systems that support business growth;

Work effectively with various stakeholders at different levels, including field operators, support teams, and tech product managers;

Conduct operational visits and audits at our facilities;

Implement strategic projects to ensure the best cost-efficiency and experience throughout the First and Last Miles;

A day in the life

Manage expansion plan for network based on customer and seller needs;

Review performance KPIs to improve quality of service provided;

Take active decisions on next steps and adjust strategy aligning with multiple stakeholders;

Lead senior forums to enhance program implementation

About the team

We are a growing, dynamic team focused on expanding Amazon's operations in Mexico. As a newly established group, we blend experienced Amazonians with fresh talent, creating an innovative environment. Based in Mexico City metropolitan region, we enjoy regular in-person collaboration that strengthens our team bonds and cross-functional relationships.

Our culture emphasizes:

Fast-paced, dynamic work environment

Strong team collaboration and networking

Fun atmosphere that encourages creativity and taking risks

Growth mindset with expansion opportunities

Balance of strategic thinking and operational excellence

Regular team gatherings and face-to-face interactions

BASIC QUALIFICATIONS

Bachelor's degree

5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience

Experience working cross functionally with tech and non-tech teams

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Knowledge of general AI tools

Experience in English-language communication skills, both written and verbal

Experience in people management

PREFERRED QUALIFICATIONS

3+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Experience defining and executing program requirements

Experience using data and metrics to determine and drive improvements

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.