Leader - Workforce Management 2

Leader - Workforce Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Leader – Workforce Management

Role Purpose

The Leader – Workforce Management will be a senior leader within the Talent Supply Chain (TSC) organization, responsible for defining and executing the enterprise workforce strategy to support business growth, workforce agility, and operational excellence.

This role will lead workforce planning, demand-supply management, talent fulfillment, workforce analytics, governance to ensure the organization has the right talent, skills, and capacity to meet current and future business needs. The incumbent serves as a trusted advisor to executive leadership, driving data-driven workforce decisions and optimizing talent investments.

Key Responsibilities

Workforce Strategy & Leadership

Define and execute enterprise workforce management strategy aligned with business goals.

Lead workforce planning, capacity management, forecasting, resource optimization, and fulfillment.

Advise senior leadership on workforce risks, opportunities, talent availability, and investment decisions.

Build and lead a high-performing workforce management function.

Talent Supply Chain Governance

Establish workforce policies, operating frameworks, governance, and allocation standards.

Drive consistency and accountability across workforce planning, deployment, utilization, and mobility.

Lead workforce governance forums and executive reviews.

Demand-Supply Planning & Fulfillment

Align workforce supply with business demand through forecasting and capacity planning.

Partner with Delivery, Sales, HR, Talent Acquisition, and Talent Match teams to optimize workforce deployment.

Drive utilization, talent mobility, bench optimization, and workforce readiness.

Workforce Analytics / Insights & Special initiatives

Lead workforce analytics, reporting, dashboards, and KPI governance.

Deliver predictive insights on demand, capacity, utilization, fulfillment, workforce costs, and talent mobility.

Enable data-driven workforce decision-making across the organization.

Partner with L&D to have right solution in place for keeping the skills inventory current and relevant

Partner with Capability and L&D function to develop BUILD strategies

Stakeholder Management

Partner with leaders across Delivery, Sales, HR, Finance, Technology, and TSC functions.

Influence business decisions through workforce intelligence and strategic insights.

Serve as the executive point of contact for workforce planning and talent supply strategy.

Success Measures

E2e rewired TSC process, driven by a strong analytics engine that drives insights.

Successful delivery of workforce transformation and governance initiatives.

Improved workforce forecasting accuracy and planning effectiveness.

Increased utilization, productivity, and fulfillment performance.

Enhanced workforce policy, process and analytics adoption.

Measurable business impact and stakeholder satisfaction.

Experience

Deep experience in one or more areas of Strategic Planning, Resource Management, Workforce Planning, Central Talent Supply Chain, Workforce Operations, including leadership responsibility.

Strong in analytics including modeling, deeply analytical and ability to bring out insights for actions.

Ability to Straddle from Strategy to execution including policy making, process transformation and driving operations.

Strong track record of business outcomes through workforce optimization and cross-functional leadership.

Demonstrated ability to influence senior stakeholders and lead large-scale workforce initiatives.

Leadership Competencies

Enterprise & Strategic Leadership

Workforce Strategy & Talent Supply Chain Management

Demand-Supply Planning & Fulfillment

Workforce Analytics & Insights

Governance & Policy Leadership

Transformation & Change Management

Executive Stakeholder Management

Operational Excellence

Talent Development & Team Leadership

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Critical Thinking, Data Literacy, Data Visualization, Executive Presence, Generative AI, People Leadership, Personal Effectiveness, Risk Management, Stakeholder Management, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Workforce Management

Remote Type -

Hybrid

Work Shift -

Any (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.