Associate, Reverse Servicing – Correspondence

POSITION SUMMARY:

The Associate, Correspondence works with multiple teams within Ocwen, focusing on coordinating activities required to support loan servicing related to borrower correspondence.

The role collaborates with management and internal teams in the fulfillment of daily operational requirements, including analysis, documentation, and testing responsibilities, while independently managing assigned deliverables within defined frameworks.

The Associate plays a key role in operations by performing reconciliation activities, developing control and analytical reports, and engaging with internal stakeholders to support business objectives and strengthen working relationships.

The role works closely with IT support teams to facilitate application changes related to correspondence, ensuring accuracy, efficiency, and alignment with business requirements.

JOB FUNCTIONS AND RESPONSIBILITIES

Monitor and track business unit responses to inquiries, coordinating with cross-functional teams to ensure timely and accurate resolution, including analysis of root causes, data validation, and completeness of information provided.

Create and automate reports using advanced MS Excel, analyzing trends and providing actionable insights to support operational decision-making and performance improvement.

Support audit requirements by collaborating with management to fulfill audit requests and contribute to remediation actions, ensuring adherence to compliance and governance standards.

Conduct daily, weekly, and monthly reconciliation of volumes between business units and print vendors, analyze variances, and highlight exceptions for resolution within defined controls.

Prepare and deliver reports for management as per schedule, ensuring accuracy, relevance, and clarity of insights.

Collaborate with internal stakeholders and represent the function with professionalism, exercising sound judgment in communication and issue resolution.

Contribute to process optimization and business improvement initiatives by identifying opportunities for efficiency and supporting implementation of enhancements.

Drive solution-oriented outcomes impacting customer experience, operational efficiency, and cost effectiveness through proactive problem-solving and informed decision-making within defined frameworks.

Perform other duties as assigned.

EDUCATION / EXPERIENCE

Graduate with 0–2 years of experience, preferably within the mortgage industry.

Demonstrated ability to communicate effectively and collaborate with stakeholders.

Customer-focused approach with strong interpersonal skills and ability to manage multiple priorities.

Ability to analyze data and reports, interpret results, and provide concise summaries of process performance, applying professional judgment to ensure accuracy and quality outcomes.

Ability to meet deadlines and prioritize critical issues while working independently within defined guidelines.

Proficient in Microsoft Word, Excel, and Outlook, with capability to utilize tools for analysis and reporting.

Ability to leverage training, domain knowledge, and specialized skills to perform responsibilities effectively and contribute to operational outcomes.

WORK SCHEDULE OR TRAVEL REQUIREMENTS

Should be willing to work night shifts and flexible to another shift (as and when needed)