Team Lead, Sort Center

DESCRIPTION

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

Developing and/or referring to performance metrics to drive team performance and business results.

Identifying the business impact of trends and making data backed decisions.

Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)

Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.

Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Key job responsibilities

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Team Lead

Team Lead Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

Developing and/or referring to performance metrics to drive team performance and business results.

Identifying the business impact of trends and making data backed decisions.

Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)

Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.

Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis.

A day in the life

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

Developing and/or referring to performance metrics to drive team performance and business results.

Identifying the business impact of trends and making data backed decisions.

Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)

Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.

Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis.

BASIC QUALIFICATIONS

1+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Bachelor's degree

Speak, write, and read fluently in English

Experience with Microsoft Office products and applications

Experience with Excel

PREFERRED QUALIFICATIONS

1+ years of operations management experience

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