Change Manager - Salesforce transformation

IT & Telecomms

IT - Other

Sydney

Permanent / Full Time

CRM transformation with a clear path to grow into a company-wide change funtion

High-performing team environment, direct exposure to UK leadership

Attractive package + 12% super, plus hybrid working options

Why join Citation Group?

We have each other’s backs. We’re aligned, communicative, high-performing and proud to work together.

Our Purpose, Vision, Mission and Values are foundational to everything we do. When you join our team, you’ll experience a workplace that values you as an individual and actively engages to bring you into the fold’, contribute to your career growth and set you up for success, in work and life. We don’t do micro-management – we hire grown-ups who are trusted to get stuff done.

When you join Citation Group, you’ll experience what it’s like working for an Employer of Choice – we’ve been named 9 years running. We’re big on flexible working and it’s benefits because we want you to experience work/life harmony. Our office locations are contemporary and created for collaboration, creativity and customer-caring.

We believe you are our ultimate brand ambassador and we love to reward employees for their contribution; even a trip to Bali – just sayin’! We offer all the Leaves; access up to 12 weeks of paid parental leave, volunteer day leave and no one likes working on their birthday – get an extra day off!

We’re in a big growth phase so if you’re ready to thrive in an environment that thinks big & bold, celebrates wins and delivers on promises – come join us!

Who is Citation Group?

At Citation Group we bring together real-world HR, Safety, Legal and Certification expertise along with adaptable workforce management and payroll technology – helping businesses run with confidence every day.

Our team is excited to be growing fast, dreaming big, and doing good things for businesses across Australia, New Zealand, Canada and the UK. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.

Want to know more about us visit our website www.citationgroup.com.au

What will you be responsible for?

This role sits as part of our CRM transformation delivery team and reports to our Head of Salesforce Platform & Architecture.

Your key activities in this role will be …

Develop and execute change management strategies and plans for the CRM transformation project

Conduct stakeholder analysis, change-impact assessments and readiness assessments across affected business areas

Design and deliver communications and training that build understanding, engagement and support for the change

Plan and drive business readiness, adoption and reinforcement through go-live and hypercare

Align change activity with delivery milestones, cutover and transition into BAU alongside the Project Manager

Identify and manage resistance, capability gaps and people-related delivery risks, and track adoption measures

Our ideal candidate?

We’re on the hunt for a credible and influential Change Manager who can bring people along on the journey – and who isn’t afraid to constructively challenge our delivery partners when it matters.

Proven change management experience on enterprise technology or transformation programmes – Salesforce is preferred or a comparable platform is ideal

You are knowledgeable in all-things ‘change science’ with a relevant certification eg. Prosci, APMG, CMI

Strong stakeholder engagement, communications and training capability, with the ability to translate technical and process change into clear, audience-appropriate messaging

Experience operating client-side alongside external delivery partners, ideally across concurrent projects or workstreams

Confident engaging a variety of stakeholders, including our UK-based leadership team

Comfortable working across multiple concurrent initiatives with competing priorities

Working competency with AI tools to support communications, content, and productivity

Next steps?

Hit the Apply button with your updated CV.

Applicants must have full legal rights to work in Australia with no restrictions.