Area Manager – Hospitality & Facilities Services

ESS Support Services Worldwide, a division of Compass Group, delivers integrated support services across some of Australia's most complex and remote environments. Partnering with leading resources and energy organisations, we provide hospitality, facilities management, and essential workforce support services that enable our clients to operate safely, efficiently, and productively.

We are seeking an experienced and commercially astute Area Manager to lead the strategic and operational performance of a portfolio of sites within our BHP business. This is a key leadership position responsible for driving service excellence, operational efficiency, client engagement, and people performance across multiple locations.

Reporting to senior operational leadership, you will work closely with site-based management teams to ensure contractual outcomes are achieved while fostering a culture of safety, accountability, innovation, and exceptional customer experience.

The Opportunity

As Area Manager, you will provide leadership across a diverse portfolio encompassing hospitality, accommodation services, village operations, and facilities management. You will be responsible for aligning operational delivery with client expectations, financial objectives, and broader business strategy.

This role is predominantly Perth-based, with regular travel to site to engage stakeholders, coach teams, assess performance, and support operational outcomes.

Key Responsibilities

Lead the operational and financial performance of multiple remote-site contracts.

Drive business outcomes through effective strategic planning, performance management, and continuous improvement initiatives.

Develop and maintain strong relationships with key client stakeholders, ensuring service delivery exceeds contractual expectations.

Provide leadership, coaching, and professional development to site management teams.

Manage budgets, forecasts, and financial performance, including labour optimisation, cost control, and operational efficiencies.

Oversee the delivery of integrated hospitality and facilities management services across assigned sites.

Ensure compliance with contractual obligations, regulatory requirements, and Compass Group governance standards.

Drive a strong safety culture through visible leadership and proactive risk management.

Monitor service standards, resident experience, and operational KPIs to support business growth and retention.

Manage contractor relationships and performance across facilities management services.

About You

You are a confident and influential leader with a proven track record managing large-scale operations, complex stakeholder relationships, and geographically dispersed teams. You bring strong commercial acumen, strategic thinking, and the ability to translate organisational objectives into operational success.

Essential Experience & Capabilities

Significant leadership experience within hospitality, facilities management, accommodation services, workforce villages, property services, or similar service-based environments.

Demonstrated success managing multi-site operations with responsibility for P&L performance and service delivery outcomes.

Strong stakeholder management skills with experience engaging senior client representatives and executive leadership teams.

Experience leading integrated facilities management services, including both hard and soft services.

Proven ability to drive business performance through data-driven decision-making and continuous improvement.

Strong financial management capability, including budgeting, forecasting, financial analysis, and cost optimisation.

Exceptional communication, negotiation, and influencing skills.

Ability to lead high-performing teams through engagement, coaching, and succession planning.

Strong understanding of governance, compliance, risk management, and workplace health and safety frameworks.

Experience managing contractual performance and service level agreements.

Ability and willingness to travel to operational sites as required.

Why Join Compass Group?

Joining Compass Group means becoming part of the world's leading food and support services organisation. You will have access to the scale, resources, and career pathways of a global business while working within a collaborative and supportive leadership environment.

We Offer

Competitive executive-style remuneration package

Annual performance incentive opportunities

Ongoing leadership development and career progression pathways

Access to health and wellbeing programs

Employee recognition and reward initiatives

Corporate discounts and employee benefits

The opportunity to lead high-profile contracts across a critical sector of the Australian economy