Delivery and Operations Manager

Details

Reference number

471042

Salary

£43,760 - £51,690

National £43,760 - £47,413

London £47,670 - £51,690

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Fixed term

Loan

Secondment

Length of employment

Up until the end of March 2028

Business area

CO - Public Sector Reform and Efficiency

Type of role

Administration / Corporate Support

Project Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Bristol, Glasgow, London, Manchester, York

About the job

Job summary

Reporting to the Head of Delivery and Operations, you will provide essential support for the general running of the programme's delivery and operations. You will work closely with the Senior Business and Operations Manager and the Senior Delivery Manager to maintain the rhythm of the programme, facilitate smooth operations for our local accelerators, and support critical contract and grant management processes.

Your work will be guided by the four core focus areas of the TL&G Delivery and Operations team: Servicing External Governance, Supporting Programme Governance, Supporting Accelerator Governance, and Managing Delivery Partners.

Job description

Key Responsibilities

Supporting Programme Governance & Rhythms

Programme Rhythms: Work alongside the Senior Delivery Manager to facilitate the delivery flow, pace, and tempo of the programme. You will help coordinate Agile routines such as weekly roadmap reviews, stand-ups, and retrospectives to ensure alignment across multidisciplinary teams.

Planning and Unblocking: Enable excellent outcome-focused delivery by supporting planning, prioritisation, and the unblocking of operational issues.

Working in the Open: Support the programme's commitment to shared learning by assisting with the coordination of week-notes, blog posts, show & tells, and gatherings across places.

Supporting Accelerator Governance & Facilitation

Operational Support: Ensure that teams across the programme are provided with the right tools, resources, and information they need to succeed on the ground.

Shared Learning: Help organise and facilitate opportunities for service teams to share insights and evaluation findings across the programme.

Servicing External Governance

Reporting: Build trust and confidence through transparent, timely, and effective reporting. You will support the team in gathering data for the Government Reporting Integration Platform (GRIP) and maintaining the programme risk register.

Communication: Assist in managing stakeholder engagement, ensuring clear communication between technical and non-technical stakeholders across central and local government.

Managing Delivery Partners, Contracts, and Grants

Partner Delivery: Support the management of the programme's Delivery Partners (such as the Service Delivery Partner), helping the team get the most out of a collaborative approach.

Contract Support: Assist the team in tracking Statements of Work (SoW) and monitoring partner deliverables against agreed milestones.

Grant Administration: Provide grant management for the programme’s critical grant portfolio. This includes registration of local authority grants on the Government Grants Information System (GGIS) and monitoring grant agreements to ensure deliverables are met.

Person specification

Essential Skills and Experience:

Operational Support: Proven experience in a PMO, delivery support, or operations role within a fast-paced environment.

Agile/Lean Awareness: An understanding of Agile and Lean delivery practices, with a passion for fostering collaborative and high-performing teams.

Organisation and Facilitation: Strong planning and organisational skills, with the ability to manage multiple priorities, coordinate meetings, and provide the right tools/resources to diverse teams.

Administration & Finance: Experience supporting financial processes, grant administration, or commercial contract tracking.

Communication: Excellent written and verbal communication skills, with a track record of building trust through transparent reporting and engagement.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

Working Together

Delivering at Pace

Communicating and Influencing

Changing and Improving

Benefits

Alongside your salary of £43,760, Cabinet Office contributes £12,677 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role.

An environment with flexible working options.

A culture encouraging inclusion and diversity.

A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.

A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Application process

Candidates are asked for a CV and Personal Statement of up to 750 words. Please ensure that your Personal Statement includes how you meet the skills, experience and essential criteria listed in the Job Description.

Further details around what this will entail are listed on the application form.

Should a large number of applications be received, an initial sift may be undertaken using your CV.

Selection process

Candidates successful at sift will be invited to a virtual interview, where behaviours and experience will be tested.

Expected timeline (subject to change)

Expected sift date – Late August

Expected interview date/s – Early September

Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service at: cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘assistance required’ section in the ‘personal information’ page of your application form to provide information we should be aware of that will enable us to support you further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Further information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Existing Civil Servants and applicants from accredited NDPBs are eligible to apply, but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals

nationals of the Republic of Ireland

nationals of Commonwealth countries who have the right to work in the UK

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : PSRE Team

Email : psreoperations@cabinetoffice.gov.uk

Recruitment team

Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at : cabinetofficerecruitment.grs@cabinetoffice.gov.uk

If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk/.