IT Support Engineer
About the role
Job Title: IT Support Engineer
Location: Bangalore
Department: IT / Information Technology
Experience: 3- 5 years
Employment Type: Full-time
Key Responsibilities
     Provide first level and second-level technical support to users
     Install, configure, and maintain computers, laptops, printers, and peripherals
     Troubleshoot hardware, software, and network issues
     Manage user accounts, access rights, and permissions
     Support operating systems (Windows/Linux/macOS)
     Assist with network setup (LAN/Wi-Fi, routers, switches, VPN)
     Monitor system performance and security
     Maintain IT documentation and asset records
     Ensure data backup, recovery, and system reliability
Required Skills & Qualifications
     Bachelors degree/Diploma in IT, Computer Science, or related field
     Strong knowledge of:
Windows and Linux OSNetworking fundamentals (TCP/IP, DNS, DHCP)Hardware troubleshootingSoftware installation and configuration
     Basic cybersecurity awareness
     Good problem-solving and analytical skills
     Good communication and user-handling skills
Nice to have Skills
     Basic working knowledge with cloud platforms
     Knowledge of virtualization (VMware, Hyper-V)
     IT certifications (Microsoft, Cisco CCNA)
     Helpdesk/ticketing tools
Soft Skills
     Strong customer service mindset
     Time management
     Team collaboration
     Ability to work under pressure
     Attention to detail
Interested candidates, kindly drop updated resume at s.priya@joantechnologies.com
Pay: From ₹400,000.00 per year
Work Location: In person
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