Associate Manager, Commercial Training

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

Job Summary

The incumbent will develop training programs, with collaboration with relevant stakeholders, for our Sales Representatives and Clinical Specialists to develop and upskill their competencies.

This role will involve in planning of short, medium and long term training strategies, assessing gaps and developing various training modules to cater for needs of the sales force to ensure technical competencies are aligned with customers’ expectations.

How You'll Create Impact

KEY RESULT AREAS

ACTIVITIES

WAYS TO MEASURE ACCOMPLISHMENTS

%

Training/

Performance Assessment

Formulate various training modules for CSs and Sales Reps.

Conduct training needs analysis and monitor effectiveness of training programs.

Ensure delivery of training to all new hires before being allowed onto the field.

Formulate formal assessment after each module to maintain stringent standards.

Enhance professionalism and capability.

Complete sales certification; OJT on aseptic hand washing, awareness of sterility field, safe handling of soiled instrument

90%

Technical Learning & Skill Development

Actively participate in training/ workshops and review appropriate surgical techniques.

Study relevant clinical articles & data to build knowledge base and provide relevant advice to team members.

Attendance rates and learning assessment scores.

10%

Demonstrated understanding of clinical data.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

Expected Areas of Competence

Excellent coaching and communication skills, both written and verbal.

Strong analytical, planning, organizing, problem solving/negotiating abilities.

High focus on processes, organized and meticulous.

Ability to work in a team-based environment.

Strong focus on excellent customer service, desire to acquire knowledge and a drive to succeed.

Track record in adult training and training program development is advantageous.

Ability to conduct training.

Experience in Operating Theatre.

Education/Experience Requirements

Degree or Diploma in Life Science/Science and Nursing Certificate

Min 5 years’ experience in medical devices to hospital or nursing background with experience in operating theatre

Sound knowledge of Operating Theatre procedures, with case support experiences will be added advantage

Travel Expectations

When require, 10-20%

EOE/M/F/Vet/Disability