International Affairs Coordinator (m/f/d)

Your Responsibilities

Your Role

You will support the International Affairs function as a central point of contact for international students, coordinating key processes related to immigration, mobility, and international student services. In this role, you will provide direct student guidance, coordinate administrative workflows, and ensure a smooth, compliant, and student-centered experience throughout the student lifecycle - from pre-arrival to post-graduation.

You will work closely with internal departments, external legal partners (e.g., SERS), and local immigration authorities in Berlin and Potsdam to support students with accurate information, timely communication, and effective coordination of international affairs processes.

Key Responsibilities

International Student Advisory & Support

Provide guidance and support to international students regarding German bureaucratic and immigration-related processes (e.g., residence permits, city registration, job-seeking visas)

Support students throughout their arrival and settlement process in Germany

Deliver pre-arrival guidance, information sessions, workshops, and individual student consultations

Ensure students receive clear, structured, and timely information throughout their journey

Assist students in understanding administrative requirements and available support services

Immigration Process Coordination

Coordinate visa and residence permit-related processes from pre-arrival preparation through post-study pathways

Support students with documentation preparation, submission processes, and follow-ups

Act as a key contact person between students, the university, external legal partners (e.g., SERS), and relevant authorities

Monitor ongoing cases, identify potential delays, and support timely resolution

Maintain accurate records and documentation related to student immigration cases

Escalate complex cases to relevant internal or external stakeholders when required

Collaboration with Authorities & External Partners

Support communication and coordination with local immigration authorities in Berlin and Potsdam

Assist students in preparing documentation and appointments with authorities

Coordinate information exchange between students, university teams, legal partners, and external stakeholders

Support case clarification and follow-up activities with external partners

Compliance & Process Support

Ensure international student services are delivered in line with German immigration regulations and institutional policies

Maintain up-to-date knowledge of relevant administrative procedures and regulatory requirements

Translate complex requirements into practical guidance for students and colleagues

Support the continuous improvement of international affairs processes and workflows

Contribute to maintaining accurate reporting and documentation standards

Mobility Programs & International Affairs

Support the administration of mobility programs and funding opportunities such as Erasmus+, PROMOS, and DAAD

Coordinate student mobility processes, including applications, documentation, and communication

Support the organization of international orientation programs, workshops, and events

Assist with the coordination of short-term mobility formats such as summer and winter schools

Contribute to international partnership activities and academic collaboration initiatives

Internal Collaboration & Operations

Work closely with admissions, academic departments, career services, and administrative teams to support international students

Collaborate with International Affairs colleagues across campus locations

Support daily operations and ongoing projects within the International Affairs function

Assist with tracking and reporting key metrics related to student mobility and immigration processes

Contribute to creating a positive, efficient, and student-focused international experience

Your profile

Bachelor’s or Master’s degree in International Relations, Higher Education Administration, Law, Business Administration, or a related field

Previous experience in international student support, immigration services, student services, or higher education administration

Good understanding of German immigration processes and administrative procedures

Experience working with international students and/or external stakeholders is highly desirable

Strong organizational skills with the ability to manage multiple cases and priorities simultaneously

Excellent communication and interpersonal skills with a service-oriented mindset

Ability to work independently while collaborating effectively within a multicultural environment

Proactive, structured, and solution-oriented approach to problem-solving

Language Requirements

German: C1 level (required)

English: C1 level (required)

Why us?

The opportunity to work with a great team in a dynamic and international culture

The opportunity to play a leading role in launching new campus-wide initiatives and academic events as part of our strategic growth

The opportunity to develop and implement new ideas and concepts that will contribute to the development and reputation of the institution.

Continuous support for your personal and professional development.

As a rapidly growing institution, the University values the contributions of its faculty and recognises that sustained engagement, performance, and scholarly activity are integral to advancing the institution’s strategic objectives and shaping its future academic direction

Then we look forward to hearing from you. Please share your application to: Jobs at Gisma .Your application should include the following documents: CV, Cover Letter and Reference, Certificates, Industry letters, Publications list.

As an employer, we are committed to equal opportunity and support for minorities. We do not discriminate based on ethnic origin, skin colour, religion, sexual orientation, gender identity, national origin, disability or legally protected status

About us

Gisma University of Applied Sciences, first established in 1999 as Gisma Business School, is a leading university of applied sciences for innovative and creative international business, technology, and engineering innovation. Our Global MBA program has been recognized for its excellence through the highly acclaimed AMBA accreditation, reinforcing our reputation in the industry. Recently, we have expanded our programme portfolio into the fields of Computer Science, Software Engineering, Data Science, and Artificial Intelligence. Our unique teaching approach combines practical experience in these fields with the development of analytical skills and an understanding of contemporary theories through personalized, hands-on, and interactive learning. Gisma is part of Global University Systems (GUS), an international education business, which is represented by over 87,000 students in nearly 60 locations across the globe, providing students with opportunities for global exposure and a unique learning experience.