Coordinator Digital (m/f/d) - Bilingual (German & English)

Job Description

Are you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to providing premium solutions to our customers internationally. We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers, 24/7

YOUR ROLE AT SIXT

Manage customer inquiries via phone, email, or video calls

Assist customers with questions related to the vehicle rental and pickup process, as well as closing reservations

Verify customer information and provide related assistance

Offer technical support during key pickup and troubleshoot issues in the self-service section.

Collaborate with SIXT branches located in different countries

Make calls to promote additional sales and improvements

YOUR SKILLS MATTER

Customer Orientation You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction

Language Proficiency Fluent in German and English additional languages such as Spanish French Italian or Dutch are a plus

Effective Communication You possess skills to communicate clearly and persuasively, facilitating understanding and collaboration

Flexibility You can adapt to a dynamic and ever-evolving work environment, including availability for night shifts

Teamwork You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation

Solution-Focused You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction

WHAT WE OFFER

Permanent Contract (Contrato Indefinido) A stable project with opportunities for progression

AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve

Attractive Salary and Professional Growth Opportunities Professional development opportunities in an international environment.Salary: €19,200 gross per year (12 payments) plus €300 monthly Individual Target bonus, €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00h

Flexible Remote Work Model You can work from anywhere in Spain

Work-Life Balance Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT

Flexible Compensation Benefit from private health insurance, childcare support, and/or a restaurant card

Exclusive Employee Benefits Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more

At SIXT, we use artificial intelligence tools in our recruitment processes. The first phase of the process is a phone call made by Clara, our AI assistant, designed to offer you an agile and flexible experience from the very first contact. If you are unable to answer the call at the time it comes in, you can suggest an alternative time to Clara. If you would prefer this call to be handled by a member of our team, you can also request this directly when Clara contacts you.

Additional Information

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