Manager-Technology Risk & Control

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Required Qualifications

8+ years of experience in Operational Risk Management, Control Management, Risk Identification & Assessment, RCSA, Compliance, Internal Audit, or related risk disciplines.

Bachelor/Master’s degree in Business, Finance, Risk Management, Digital , or related discipline.

Strong hands-on experience executing and facilitating Risk and Control Self-Assessments (RCSA).

Demonstrated understanding of Operational Risk Management (ORM) frameworks, risk governance, and control management practices.

Experience assessing control design and operating effectiveness.

Strong stakeholder management skills with the ability to influence across multiple levels of the organization.

Experience managing cross-functional initiatives involving business, compliance, risk, technology, and audit partners.

Strong analytical, problem-solving, and communication skills.

Experience working with risk management platforms such as Archer , Service Now or equivalent governance, risk, and compliance (GRC) tools.

Ability to lead and develop team members.

Preferred Qualifications

Knowledge of regulatory expectations within the financial services industry.

Experience supporting Internal Audit, regulatory examinations

Professional certifications such as CRISC, CISA, CIA, CRCM or equivalent preferred.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.