Customer Engagement Sales Manager

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Job Description :

Ryder is looking for a relationship-driven sales professional ready to own a growing book of business and make a real impact. As a Customer Engagement Manager (CEM), you won't just manage accounts, you'll become a trusted advisor who helps customers run smarter, more efficient fleets. If you love the thrill of closing a deal as much as the satisfaction of building long-term partnerships, this is your next move.

You'll manage a focused portfolio, smaller local accounts, growing national accounts, and coordinated accounts, giving you the room to learn fast, build confidence, and develop the skills that lead to bigger opportunities within Ryder's sales organization.

Location: Grapevine, TX

Compensation: $55,000 - $60,000 base plus Commission

1st year average commission earnings between $10,000 to $15,000

Why You'll Love This Role

Own your success. Clear sales quotas and profit targets mean your wins are visible, recognized, and rewarded.

Sell solutions that matter. Introduce customers to Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services, tools that genuinely improve how they run their business.

Build real relationships. Regular in-person and virtual contact means you become a trusted partner, not just a vendor.

Grow with a team. Work alongside DTS/SCS specialists and Ryder departments to deliver on customer needs, and sharpen your sales craft through ongoing training and development.

What You'll Do

Drive Growth & Retention

Attain or exceed assigned sales quotas and profit targets.

Develop a sales penetration plan to Ryder's wallet share across your accounts.

Segment your book by growth potential, renewal opportunity, and retention risk.

Present Ryder's full suite of services and capabilities to customer decision-makers.

Build relationships with every buying influencer in the account.

Partner with DTS/SCS teams to uncover and develop upsell opportunities.

Serve as the go-to connector between customers and Ryder's internal teams and vendors.

Deliver an Outstanding Customer Experience

Ensure contracted services are delivered on time and as promised.

Lead regularly scheduled business reviews and monitor Voice of Customer (VOC) results.

Track the competitive landscape and identify new share-of-wallet opportunities.

Support smooth account transitions as customers move up Ryder's service portfolio.

Keep CRM records current with account details and customer interactions.

Anticipate & Educate

Stay ahead of issues through continuous dialogue with customers and Ryder staff.

Share operational performance insights that help customers run more efficiently.

Educate customers on new services, policy updates, and best practices for getting the most out of their leased trucks.

Invest in your own growth through ongoing sales training and industry knowledge development.

What You Bring

A natural talent for sales, account management, and negotiation.

Comfort with contractual leasing concepts and pricing strategy.

A bachelor's degree in business, marketing, or transportation, or equivalent hands-on experience.

2+ years of experience in customer service.

2+ years of experience in a sales role.

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Sales skills, Required

Account Management skills, Required

Negotiation skills, Required

Contractual leasing, Required

Pricing, Required

Qualifications

Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required

2 years or more experience providing service to customers., Required

2 years or more experience selling to customers., Required

Travel

Yes, Greater than 60%

Job Category: Outside Sales

Our Culture & Commitment :

At Ryder, you’re trusted to make an impact - while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$55,000 + Commission

Maximum Pay Range:

Up to $75,000 with commission

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees :

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Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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