Duty Manager

Salary & Package

Starting Salary: £27,000 per annum - 40 hours per week

Additional Benefits:

Staff discounts

Training & development pathway

Role Overview

The Duty Manager supports the Op's team in delivering exceptional operational performance, brand execution, and commercial results at Washhouse.

This is a hands-on leadership role within a premium, high-energy cocktail and entertainment venue. You will be responsible for ensuring the business delivers consistent service, strong financial performance, and a standout guest experience.

Key Responsibilities

Operations & Service Delivery

Lead day-to-day operations across bar, floor, and entertainment

Ensure consistent delivery of service standards

Maintain strong control of service flow, particularly during peak trading

Oversee opening/closing procedures and compliance checks

Ensure venue standards (cleanliness, music, lighting, atmosphere) are always on brand

Team Leadership & Development

Recruit, train, and develop a high-performing team

Lead from the front during busy shifts

Drive performance through:

Upselling (premium spirits, doubles, cocktails)

Product knowledge

Energy and guest interaction

Manage rotas in line with labour targets

Conduct performance reviews and disciplinary procedures where required

Guest Experience & Brand Execution

Deliver a high-energy, theatrical guest experience

Ensure all team members understand and deliver the Washhouse brand

Actively manage the floor and resolve issues in real time

Drive key revenue moments:

Pre-theatre drinks

DJ-led nights

Bottomless brunch (launch phase)

Maintain a visible, engaging presence with guests

Financial Performance

Support delivery of revenue and profit targets

Drive sales through structured upselling and promotions

Maintain control over:

Labour %

Stock levels and wastage

Support stock takes, ordering, and supplier relationships

Use sales data to identify opportunities and improve performance

Compliance & Licensing

Ensure full compliance with licensing laws and company policies

Enforce Challenge 25 and responsible service standards

Maintain health & safety compliance

Work closely with door staff to ensure a safe and controlled environment

KPIs / Performance Measures

Weekly revenue vs target

Labour % vs revenue

Average spend per head (focus on premium + doubles)

Guest feedback and online reviews

Staff retention and development

Speed and efficiency of service

Person Specification

Essential Experience

Minimum 2–3 years in a supervisory/management role within a bar or late-night venue

Experience in high-volume, fast-paced environments

Strong understanding of bar operations and service standards

Proven ability to lead teams during peak trading

Skills & Competencies

Strong leadership and people management skills

Commercial awareness with a focus on driving revenue

Excellent communication and interpersonal skills

Ability to work under pressure and make quick decisions

High attention to detail and operational standards

Strong organisational and time management skills

Personal Attributes

Energetic, charismatic, and guest-focused

Hands-on and leads by example

Resilient and calm under pressure

Passionate about hospitality, music, and nightlife

Aligned with an inclusive, diverse environment

Takes ownership and accountability

Desirable

Experience in cocktail-led venues

Experience launching new concepts or events (e.g. brunch, entertainment nights)

Knowledge of Birmingham nightlife market

Progression Path

Duty Manager to AGM

Opportunity to move into multi-site or group-level roles as the business grows

Pay: From £27,000.00 per year

Work Location: In person