Staff Platform Engineer (IC-4)

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.

Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

Senior platform engineer

Remote, Full-time

Location: LATIN AMERICA Colombia, Brazil, Dominican Republic, or Chile - Fully Remote (Work from Home)

Working hours: Core overlap with 9 AM – 5 PM EST (flexible schedules between 7 AM – 8 PM EST)

About Moxie

Moxie empowers aesthetic industry professionals to become successful entrepreneurs. We provide a sophisticated SaaS platform that simplifies the operational complexities of running MedSpas, enabling nurses and medical professionals to launch, operate, and grow their businesses across the country.

Hundreds of customers rely on Moxie Suite to run their MedSpas end-to-end: scheduling, medical purchasing, payments and invoicing, bookkeeping, analytics, and more. The platform operates at real-world scale and reliability requirements, integrating with systems such as AWS, Vercel, Cloudflare, Stripe, Twilio, Datadog, and others.

We are a fast-growing company focused on building reliable infrastructure, strong developer experience, and operational excellence as we scale.

The Role

We are looking for a Staff Platform Engineer to help own and evolve the systems that enable Moxie engineers to ship safely, quickly, and reliably.

This role sits at the intersection of DevOps and SRE. Your most important responsibility will be incident handling — you'll be the primary owner of detecting, responding to, and resolving production issues across our infrastructure. During US business hours, you'll typically be the sole platform/infra expert on call, though developers will be available to support you as needed. Given this, the role can be demanding at times and requires availability beyond standard hours when incidents arise.

Beyond incident response, you'll work on cloud infrastructure, CI/CD pipelines, deployment workflows, local development environments, observability, and operational tooling. You'll partner closely with product engineering teams, but your primary responsibility is the health, reliability, and usability of the platform itself.

This is a hands-on individual contributor role with meaningful ownership, but no people management responsibilities.

Key Responsibilities

Observability & Reliability

Participate in incident response as needed

Own and improve monitoring, logging, and alerting using Datadog, AWS, Vercel and related tools

Ensure systems are observable and failure modes are well understood

Help teams learn from incidents through postmortems and follow-ups

Balance reliability with delivery speed through pragmatic SRE practices

Platform & Infrastructure

Own and operate core platform systems across AWS, GCP, Vercel, Github, and Cloudflare

Improve reliability, scalability, and security of production and non-production environments

Maintain and evolve infrastructure supporting multiple services and teams

CI/CD & Deployments

Own and improve CI/CD pipelines (GitHub Actions), focusing on speed, reliability, and clarity

Improve deployment workflows, rollbacks, and environment consistency

Reduce deployment-related risk and manual intervention

Partner with engineers and our QA team to improve release confidence and velocity

Developer Experience & Local Development

Improve local development environments and onboarding experience for engineers

Reduce friction in common workflows (setup, testing, debugging)

Maintain tooling and documentation that helps engineers move faster with confidence

Cross-Team Collaboration

Work closely with the product engineering team to understand platform pain points and improve local development experience.

Provide guidance and support on infrastructure, deployments, and operational best practices

Contribute to platform standards and shared tooling through collaboration, not mandates

Qualifications

Required

5+ years of experience in platform, DevOps, or SRE-focused roles

Strong experience operating production systems on AWS (certifications strongly preferred), Vercel, and/or GCP

Experience building and maintaining CI/CD pipelines (GitHub Actions or similar)

Strong understanding of cloud networking, security fundamentals, and IAM

Experience with observability tooling (Datadog preferred) Ability to troubleshoot production issues calmly and systematically

Excellent written and verbal communication skills in English (C1 or higher).

Nice to Have

Experience with Cloudflare (DNS, WAF, edge configuration)

Experience with Agentic and LLM based tooling and automations (Cursor, Codex, Claude Code, etc)

Experience improving local development tooling (ie Docker, Husky, bash)

Familiarity with infrastructure-as-code (Terraform or similar)

Experience supporting regulated or compliance-sensitive environment

Experience working with PII, PHI, and sensitive data systems in general.

Our Stack

Cloud & Infrastructure: AWS ECS/Fargate, GCP, and Vercel

Edge & Security: Cloudflare

CI/CD: GitHub Actions

Observability: Datadog

Database: AWS RDS (postgres)

Version Control: Git, GitHub

AI / LLM Tooling: Claude Code, Gemini, Cursor, CodeRabbit, Glean, Codex

Backend Services: Python, Django (operational ownership, not feature dev)

At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day.

We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.

Compensation Range: $97K - $170K