Virtualization Backup Engineer

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands.

About the Role

Technical Customer Support is our customers' "hotline." This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for Virtualization Backup Engineer.

What You'll Do

Performing troubleshooting and analysis, including log file investigation

Acting as a technical focal point in relationships to fellow IT Professionals

Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it's a defect if it's caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works

Documenting of all customer interactions accurately and within SLA in our CRM tool

What You'll Bring

Fluent English (reading/writing/speaking)

Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11

Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)

As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)

Ability to quickly learn, understand and explain technical information

Ability and desire to take ownership of client issues through resolution

Excellent time management skills

Ability to work in a fast-paced environment

What You'll Get

18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

Private medical coverage for you and up to four dependents

Life, accident, and disability insurance with enhanced coverage

Annual flexible wellbeing allowance for physical and mental wellness

Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice

Meal, fuel, and transportation benefits based on work arrangement

Daycare reimbursement and safe cab facility for eligible employees

Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

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