IT. Manager

Job Description

PRIMARY RESPONSIBILITIES:

Answer e-mails/fax concerning I.T. Matters.

Coordinate with I.T. Corporate Office.

Inspect Micros and computer installed in different departments/outlets.

Attend to tasks and projects assigned by the Director of Finance.

Coordinates with all departments; call meetings.

Monitor and control usage of direct line.

Designs form to be used in Fidelio and other internal control systems.

Issue policies and guidelines.

Coordinates with project office on office layout and electrical cabling.

Reviews existing procedure.

Reviews user rights.

Should be available 24 hrs on call.

Plan and implement technology related processes, systems, and telecommunications.

Maintain IT systems, management of software & hardware, 24-hour coverage for hotel.

Produce strategic, tactical IT business plans, capital & operating budgets.

Analyze software and hardware problems to detect/correct deficiencies, malfunctions and irregularities.

Prepare, recommend, and implement procedures designed to ensure data back-up and recovery, protect database from loss or damage in case of system failure.

Manage contracts with IT vendors, consultants, service providers, review maintenance contracts to ensure accuracy and project completion.

Report status of IT operations to Executive Committee.

Evaluate and define hotel and user requirements to determine feasibility of requested enhancements.

Installation of software and hardware upgrades, compliance with Dusit Corporate and legal requirements related to software licensing agreements.

Focus on future business needs and profitability.

Develop training programs to increase user knowledge of systems to ensure high degree of computer proficiency.

Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards.

Schedule routine preventive maintenance, daily clerical functions regarding integrity of computer systems.

ADMINISTRATIVE RESPONSIBILITIES

Maintain Daily Revenue Report and other relevant documents which are required on a daily basis.

COMMERCIAL RESPONSIBILITIES

Review proposals, contracts of suppliers and negotiate for a better deal.

HUMAN RESOURCES RESPONSIBILITIES:

Coordinate with department heads and end – users to ensure smooth operation.

Provide training.

RELATIONSHIP

Maintain good relationship with all IT Contractors.

OTHERS

Continuous learning through own IDP.

Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

Minimum education of Bachelor degree in Computer Science, Computer Engineering

Minimum of 5 years of IT supervisory experience in medium-large organization is essential. Exposure to hospitality industry is highly desirable

Strong knowledge in Fidelio, Opera, Micros, PC. LAN. and other applications widely used in hospitality business.

Have Excellent English communication skills both in written and spoken

Posses professional disposition with excellent communication and interpersonal skill.

Information

Date Posted

July 23, 2026

Location

Dusit, Le Palais Tu Hoa, Hanoi

Division

Administrative and General > IT

Minimum Experience

3 Year

Qualification

Bachelor Degree

Career Level

Manager