Senior Client Services Officer

AI Job Summary

Demonstrated experience in high-quality administration and client service in a busy, complex environment.

Coordinate appointments, waitlists and practitioner schedules across multiple programs.

Provide guidance/mentoring and on-the-job support, including onboarding to Client Services Officers.

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Role Type

On-site • Permanent • Full-time • Associate

Pay Rate

$80,008.50 AUD – $85,800 AUD (Annum)

Description

Full Time – Ongoing Position

As our Senior Client Services Officer, you’ll play a meaningful role in creating positive first impressions while providing leadership and support to our Client Services team.

This is more than a reception or administration role. You’ll be at the heart of our front office operations, helping ensure every client receives a professional, compassionate and responsive experience from their very first interaction with Relationships Australia NT.

If you’re an experienced administration leader who thrives in a fast-paced environment and is passionate about delivering exceptional, we would love to hear from you.

What you will be doing

Deliver exceptional front-of-house and telephone customer service

Coordinate appointments, waitlists and practitioner schedules across multiple programs

Support and guide Client Services Officers with daily workflow and onboarding

Respond to complex client enquiries with professionalism, empathy and sound judgement

Maintain accurate client records and administrative systems

Coordinate meetings, organisational events and operational administration

Identify opportunities to improve systems, processes and the client experience

Work collaboratively with practitioners, managers and corporate teams to support quality service delivery

Head to our careers page for a full copy of the position description – www.nt.relationships.org.au/careers.

What you will bring

We’re looking for someone who is organised, approachable and enjoys helping both clients and colleagues succeed.

You’ll also have:

Demonstrated experience in administration and client service within a busy environment

Excellent organisational skills and the ability to manage competing priorities

Strong communication skills with the ability to support people experiencing distress

Experience providing guidance, mentoring or on-the-job support to team members

Confidence using Microsoft Office and client management systems

A commitment to culturally safe, trauma-informed and client-centred practice

Experience in the community services, health or not-for-profit sector will be highly regarded.

HOW TO APPLY

Applications will be processed as received and only successful candidates will be contacted. To discuss this position further please contact the HR team on 0407 710 209. Applications can be sent to hrteam@ra-nt.org.au.

Why Join Relationships Australia NT?

Make a meaningful difference while enjoying a workplace that truly supports you - professionally, personally, and culturally. At RA-NT, you’ll be part of a passionate team committed to strengthening communities across Central Australia. We offer:

Generous leave benefits – Enjoy 5 weeks annual leave plus 17.5% leave loading, along with 3 days additional paid Christmas closure days to unwind

Investment in your growth – Access up to $3,000 PD funding annually

Strong wellbeing support – Benefit from our Employee Assistance Program, one paid Wellness Day each year, and regular cultural and wellbeing events.

Attractive salary packaging – Maximise your take-home pay with up to $15,899 tax-free per year, plus $2,650 in meal and entertainment benefits.

Relocation assistance – Eligible interstate candidates can receive up to $4,000 to help make the move to Northern Australia seamless.

Community impact – Be part of a purpose-driven organisation making a real, lasting difference for individuals, families, and communities across the region.

Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.

Company Overview

We offer rewarding career opportunities in a range of areas for people working towards sustained positive changes for themselves and others. Our clients are often dealing with complex and sensitive situations so we look for employees who are understanding, knowledgeable and genuinely care about the well-being of others.