Executive-Customer Care Non-Voice-Back-End

Job Description: Must have knowledge of HTML, XML and CSS

Competencies & Skills

Good communication skills, written and verbal

To be able to work well as part of the team and maintain a positive attitude

Computer literate and possess good keyboard skills.

Able to multitask and prioritize work schedules

Responsibilities: Role & Responsibilities

Maintaining individual stats – Quality & operational.

Adhering to delivery timelines specified by the clients.

A Team player and should have an eye for detail to highlight and identify issues, work completed real time.

Manage daily capacity well to deliver numbers and reports required for the day.

Multitask and be able to prioritize and manage tasks well.

Fluency in MS office applications to manage various files and trackers efficiently.

Flexibility to absorb adhoc tasks.

Schedule adherence

Adherence to company policy & procedures.

Qualifications: Primary Responsibilities

Amendments of the styles if they reflect incorrect.

Coordinating with different teams to get the tasks done.

Working on additional adhoc tasks.

Day to day communication with Brands.

Completing daily set targets.

Preparing monthly reports.

Graduation required