Supply Operations Quality Lead

The Supply Operations Quality (SOQ) Lead –is accountable for providing end‑to‑end Supply Operations Quality leadership in India, ensuring regulatory compliance, inspection readiness, robust suppliers oversight, and a strong quality culture that enables uninterrupted supply and patient safety. The role acts as a strategic quality business partner to Pfizer India as a core Leadership Team (LT) member, Global supply chain, and external partners, translating global quality requirements into effective local execution.

The SOQ Lead will be accountable for the implementation and compliance to SOQ Functional and Global SOPs and any other Pfizer Quality Standard requirements. It will be the primary contact point for business partners both internal and external. It will be responsible for the management of the SOQ India development and organisation of the team reporting into it. It will also be accountable for the supply of compliant product into India and neighbouring markets and act as a GMP/GDP Compliance role model for areas of responsibility by educating the team and ensuring adherence to Good Manufacturing Practice and Good Distribution Practice for Medicinal Products.

Responsibilities:

Quality Leadership & Governance

Provide strategic leadership and oversight for all SOQ activities, ensuring alignment and timely implementations of global QMS and SOQ strategy.

Sustain quality governance, escalation to management, and risk management

Drive and implement continuous improvement

Regulatory & Compliance Excellence

Ensure continuous compliance with GDP/GxP, local regulatory requirements, and Pfizer Quality Standards.

Maintains inspection readiness and oversight for health authority inspections, internal audits, and suppliers assessments and effective CAPA management

Suppliers, Partner & Distributor Oversight

Ensure effective quality oversight of suppliers, distributors, third party logistics providers, and commercial partners through robust governance

Product Quality Management

Overseeing GMP/GDP and Quality Operations under the scope of SOQ and accountable for the Release for Distribution in India and export markets

Act as the primary escalation point for significant product quality events, including complaints, defects, recalls, and quality driven market actions.

Ensure effective investigations, root cause analysis, and sustainable CAPAs for product quality issues.

Supply & Business Enablement

Act as a trusted quality partner to commercial and Global Supply Chain teams to enable new product launches, market transfer, and business continuity.

Balance compliance with pragmatic, patient centric solutions that support reliable product supply.

People Leadership & Capability Building

Lead, train and develop Market SOQ resources, fostering accountability, engagement, and succession.

Build a strong quality culture focused on ownership, transparency, and continuous improvement.

Stakeholder Management

Represent SOQ with external partners and internal senior stakeholders

Qualifications & Experience:

Tertiary qualifications in Pharmacy

A minimum of 10 years in the pharmaceutical industry in a Quality role

A minimum of 5 years leading a team of colleagues

Scientific knowledge and strong analytical skills to make sound quality assessments of project strategy

GMP/GDP Knowledge. Trained and experienced in the total application of GMP/GDP and applicable market regulations

Demonstrated ability to negotiate and influence, particularly with internal senior stakeholders and external parties

Demonstrated insight and understanding of stakeholders need and business requirements.

Strong leadership skills in managing a team and ability to engage and develop direct reports.

Excellent Quality Decision making skills.

A track record of continuous improvement and balancing efficiencies and effectiveness in processes

Able to demonstrate good planning and organisation skills

High level of self-integrity and ethical conduct

Work Location Assignment: Hybrid

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Quality Assurance and Control