CRM Executive_TCS Process
About the role
Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
Track and control documents to ensure TAT of claims/cards as per SLA.
Feedback from Insurers and Corporates.
Additional revenue opportunities from existing Corporates.
Non voice coordinator
Respond to queries from the employees of the corporate through e-mails.
Maintain weekly reports on claims and queries and the TAT of the same
Escalate issues as per the escalation matrix.
To attend to any other assignments assigned to you from time to time.
Voice coordinator
Respond to queries from the employees of the corporate over Phone
Maintain weekly reports on claims and queries and the TAT of the same
Escalate issues as per the escalation matrix.
To attend to any other assignments assigned to you from time to time.
CV on shreya.v1@mediassist.in//7619143017
Job Types: Full-time, Permanent
Pay: ₹350,000.00 - ₹400,000.00 per year
Benefits:
Cell phone reimbursement
Provident Fund
Application Question(s):
How many years of TPA experience you have?
Education:
Bachelor's (Required)
Experience:
Customer service: 1 year (Required)
Location:
Ahmedabad, Gujarat (Required)
Work Location: In person
Questions about this role
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