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Desktop Support Engineer

ComUnus Technologies Pvt Ltd

Mumbai, INremote countryPosted Jul 23, 2026
Posting intelligenceActively listed

Skills

azurejira

About the role

Job Summary

Key Responsibilities

Provide L1 support for desktops, laptops, printers, and peripherals. Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and Office applications. Manage user accounts, password resets, and basic Active Directory administration. Diagnose hardware, software, and basic network (LAN/Wi-Fi/VPN) issues. Handle incidents and service requests using ITSM tools (ServiceNow, Remedy, etc.). Install, configure, and maintain IT assets and end-user devices. Escalate unresolved issues to L2 teams while ensuring SLA compliance. Maintain accurate documentation and asset inventory.

Required Skills

Windows 10/11, Microsoft 365 Active Directory & Azure AD (Basic) Desktop/Laptop & Printer Troubleshooting Basic Networking (TCP/IP, DNS, DHCP, VPN) ITSM Tools (ServiceNow/Remedy/Jira/ManageEngine) Remote Support Tools (RDP, AnyDesk, TeamViewer)

Pay: Up to ₹300,000.00 per year

Work Location: In person

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