Inbound Call Centre Executive
About the role
We're Hiring | Inbound Call Centre Executive
Location: Pune Employment Type: Full-time
Are you passionate about helping customers and delivering exceptional service? We're looking for enthusiastic and customer-focused Inbound Call Centre Executives to join our growing team.
Key Responsibilities
✅ Handle inbound customer calls professionally and efficiently ✅ Understand customer concerns and provide accurate solutions ✅ Respond to product, service, billing, and support inquiries ✅ Resolve complaints and escalate complex issues when required ✅ Maintain accurate customer records in the CRM system ✅ Follow call centre processes and quality standards ✅ Achieve performance metrics (AHT, FCR, CSAT, etc.) ✅ Ensure customer data security and compliance
What We're Looking For
✔ Excellent verbal communication skills ✔ Strong listening and problem-solving abilities ✔ Basic computer and typing skills ✔ Customer-first attitude ✔ Willingness to work in shifts
Why Join Us?
Supportive work environment
Career growth opportunities
Training and skill development
Dynamic and collaborative team
Interested candidates can send their updated resume to: manasi.d@luxaraholdings.com
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Pay: ₹12,517.34 - ₹20,065.27 per month
Work Location: In person
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