Field Service Engineer

Location: Toronto, Ontario

Cognizant is seeking a Field Service Engineer for a full-time opportunity. Qualified candidates must have valid work authorization for Canada. Cognizant will not sponsor visas now or anytime in the future.

About Cognizant’s CIS Practice:

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

Participate in troubleshooting for both hardware and software issues.

Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations.

MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality.

Provide onsite escorts for Third Parties;

Customer Location survey updates (rack elevations, current equipment, etc.);

Video room support including endpoints and meeting room panels;

Assisting with live events as requested by Customer

Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).

Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).

Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);

Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);

Validating that conferencing systems, telepresence systems, and video conferencing suites are operational

Checking networked printers and MFDs for error messages

Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding).

What you need to succeed:

5 to 8 years of experience with Windows 10/11 Laptop/Desktop/Mac OS/Mobile Device Support

5+ years of experience with Microsoft 365, Active Directory, Printer and MFD Support

We are offering an annual compensation of $63,000-$69,000. Applications will be accepted until Jul 31st 2026.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is an onsite position based in Toronto, Ontario. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Applications for this position are reviewed by our recruitment team without the use of artificial intelligence screening tools.