Truganina | Account Manager

Partner With Our Industry Leading Customers

DHL Supply Chain is proud to announce an exciting new customer partnership, bringing together organisations committed to innovation, quality, and operational excellence. As the world’s leading contract logistics provider, DHL delivers customised transport and supply chain solutions across a wide range of industries - and we’re expanding our team to support this new collaboration.

At DHL, we put safety, people, excellence, and sustainability at the heart of everything we do. We combine global expertise with strong local capability to create an environment where our teams can grow, contribute, and deliver outstanding results.

As an Account Manager at DHL, you will be the 'glue' between our operations, customers and wider business. You will overcome daily logistical challenges to ensure warehouse operations run smoothly for this new partnership. In a fast-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grow professionally. Use your leadership, customer management and influencing skills to drive the future of logistics, using the latest technology.

Your duties will include:

Partner with a high‑profile, household‑name customer to shape, develop, and grow their business, building a trusted and long‑term relationship

Identify and lead continuous improvement and innovation initiatives that deliver measurable value and a sustained competitive advantage

Translate customer needs into high‑performing operational solutions, working collaboratively to ensure shared success

Drive profitable growth, with full ownership and accountability for the P&L performance of the account

Oversee all key account activities, including issue resolution, claims and complaints management, and delivery of contractually agreed services

Inspire high engagement and performance by leading, coaching, and motivating teams through change and growth

Own the account strategy, including contract renewals, service expansion, and identifying new commercial opportunities

DHL Supply Chain is a Great Place to Work

We are the world's leading contract logistics company and when you work with us you'll find that we value each other's differences whilst recognising individual strengths. We never forget that you make us who we are and we work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed. Beyond our impressive culture, we also offer our employees:

A world class training program to your skillset and drive your career forward

Annual bonuses and merit reviews to ensure you are rewarded for your contribution to our success

Staff engagement opportunities including monthly site lunches, competitions and events

Employee of the month and employee of the year recognition

Impressive staff discounts at many of our customers who are an essential part of everyday life

DHL Supply Chain is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring good and productive outcomes for all. We will support flexible working arrangements that are tailored to the individual role requirements.

Join us and find out why DHL Supply Chain Australia is a Great Place To Work certified.

Qualifications and Experience

To be a successful Account Manager, in this role, you will have:

A proven track record of performance in a logistics, 3PL or 4PL environment

Experience in Account Management ideally within Consumer sector

Intermediate to Advanced MS Office skills (Excel, PWP) and exposure to a warehouse management system

Ability to negotiate partner agreements at a senior management level

P & L experience

Excellent personal presentation and strong written and verbal communication skills