Acts of Violence & Aggression Lead

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.

About the role

As the Acts of Violence & Aggression Lead, you’ll lead Coles’ response to serious violence and aggression across our supermarket network, using intelligence, evidence and lawful intervention pathways to help protect team members and customers. You’ll identify high-risk offenders and repeat patterns, build strong cases and work with police, courts, legal counsel and operational teams to progress appropriate action. This role combines detailed case management, stakeholder leadership and data-led prevention to reduce violent incidents and strengthen safety outcomes across the business.

You will also:

Analyse incident, safety, CCTV, Auror and operational data to identify repeat offenders, escalation indicators and priority locations.

Prepare evidentiary briefs, case chronologies, offender profiles and supporting documentation for prosecution, barring action or other lawful interventions.

Represent Coles in court or formal proceedings where required, presenting evidence clearly and professionally.

Maintain accurate records of violent offenders, barred persons, legal actions and case outcomes.

Partner with legal, safety, security, intelligence, store and regional teams to coordinate case management and intervention activity.

Report on offender activity, intervention effectiveness, emerging trends and case progress to governance groups and senior stakeholders.

About you and your skills

You’re calm, resilient and highly disciplined, with strong judgement when managing serious incidents, sensitive legal matters and competing priorities. You can bring fragmented information together into a clear case, influence a wide range of stakeholders and represent the business with credibility in operational, legal and enforcement settings.

You will have:

Experience in violence prevention, security, investigations, loss prevention, law enforcement liaison or a related risk and safety role.

Strong knowledge of criminal proofs, evidence handling, court processes and documentation standards.

Experience preparing and presenting case files, evidentiary briefs, witness material or supporting documentation for legal review or court proceedings.

Strong analytical capability and confidence using systems such as Auror, CCTV platforms, Microsoft Office, Salesforce and Power BI.

The ability to build effective relationships with police, courts, legal teams and internal stakeholders, with relevant security licences held where required.

What’s in it for you?

Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.

Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.

Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.

Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.

Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 192034

Employment Type: Full time