Organised Retail Crime Manager

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.

About the role

As Organised Retail Crime (ORC) Manager, you’ll lead Coles’ organised retail crime program, helping disrupt syndicates, receivers and high-harm offenders through intelligence-led action. You’ll work closely with police, enforcement partners and internal teams to turn intelligence into coordinated operational outcomes. You’ll also lead surveillance and analytical capability, making sure activity is lawful, focused and directed to where emerging crime risks are greatest.

You will also:

Build trusted relationships with state and federal police, local commands, crime prevention forums and external crime partners.

Coordinate intelligence, evidence packs and operational liaison to support warrants, offender apprehensions and targeted interventions.

Lead the surveillance team and Organised Retail Crime Analysts, setting priorities and developing capability across offender tracking, analysis and brief preparation.

Work with the Crime Intelligence & Investigations Manager, Intelligence Operations Centre leaders and team to turn intelligence and evidence into field action. .

Partner with store operations, regional teams, loss prevention and legal stakeholders to support offender action plans.

Maintain strong information-sharing, privacy and compliance standards while delivering measurable crime reduction outcomes.

About you and your skills

You’re an experienced crime, investigations or loss prevention professional who can build strong partnerships and lead mobile operational activity with sound judgement. You communicate clearly, act with integrity and know how to bring people together around practical, intelligence-led outcomes.

You will have:

Strong experience in law enforcement liaison, investigations, surveillance, intelligence operations, crime prevention or retail loss prevention.

Previous experience using Auror is favourable

Demonstrated experience working with police or enforcement agencies on evidence development, warrants, apprehensions or action against repeat offenders.

Strong knowledge of organised retail crime, offender methodologies, surveillance practices and crime prevention partnerships.

Highly developed stakeholder management, negotiation, written communication and briefing skills.

Relevant experience in policing, criminology, investigations, intelligence, surveillance or security; formal qualifications in a related field would be advantageous.

What’s in it for you?

Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.

Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.

Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.

Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.

Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 191995

Employment Type: Full time