Front Desk Agent

Description

Who We Are

Join White Lodging - a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

What You'll Do

Provide the highest quality of service to guests, anticipating and exceeding their expectations

Check guests in and out efficiently and in a friendly manner

Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures

Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings

Assist in maintaining the cleanliness of the lobby and entrance

Ensure security and confidentiality of all guest and hotel information

Effectively respond to and resolve guest concerns or complaints

Perform other duties as assigned

What You'll Bring

Strong communication skills

A passion for customer service

The ability to be flexible and adapt to any situation

A desire to work as part of the front desk team

An outgoing personality with a positive attitude

Previous hospitality experience is helpful but not required

Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

What You Can Look Forward To

Medical, Dental, and Vision insurance (starting Day 1)

Life Insurance and Disability Insurance

Paid Parental Leave

DailyPay option

Employee Assistance Program (EAP)

401(k) with company match

Vacation/Paid Time Off (PTO) with rollover

Complimentary wellness tools

Unlimited referral bonuses

Leadership development and tuition reimbursement

Discounts on hotel rooms, dining, and other travel/entertainment experiences

Multiple hotels in each market = more opportunities for growth

Compensation starts at range between $27.00 and $27.25 per hour