Live Studio Team Manager - (Night shift) - Bensalem, PA

Company Description

PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier - traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (New Jersey) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals who are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in New Jersey!

Visit our website to learn more about our company. https://www.playtechpeople.com

Job Description

As a Team Manager, you will be responsible for overseeing and ensuring a professional and engaging experience is conducted by the Live Dealers and Shufflers in a streaming environment.

Manage, control, and motivate assigned Dealers and Shufflers to reach set targets and improve performance, thereby increasing the quality of service the company provides

Ensure and monitor closely and continuously the professional level of service and other related activities in real time during the shift on the assigned gaming tables

Ensure the company's promotional activities and marketing activities with the appropriate attributes, equipment, outfits, etc., according to customer preferences and the company’s policies, and keep track of their adequacy

Follow up and summarize the daily work performance of subordinated employees following management targets

Organize team and face-to-face monthly meetings with Game presenters and/or Shufflers to provide clear and constructive feedback to discuss individual and team performances, actual information about the company, and future work plan

Motivate and inspire assigned Dealers and Shufflers to create an environment oriented to trust, open communication, and cohesive, positive team effort

Take part in the new employees’ training process and evaluate the need for new training for existing employees

Train Game presenters effectively use communication skills to improve the customer service level in the company

Summarize information and prepare daily reports and any other reports required by the company’s management

Act in a professional manner to maintain an orderly, positive work atmosphere

Take initiative for improving operations and delivering general feedback from the operations staff, players, and licensees

Represent the company’s management and their interests, considering confidentiality and diplomacy

Immediately report to the management of any significant or special incident that requires attention

Ensure game policies and procedures are observed and effectively implement changes to rules and procedures

Evaluate Dealers and Shufflers' performance and issue employee discipline as required

Perform additional duties as instructed

Qualifications

EDUCATIO N & EXPERIENCE/QUALIFICATIONS REQUIRED

High school diploma or equivalent.

At least 1 year of management experience.

At least 1 year of gaming-related experience.

Basic computer skills, including MS Office Suite, familiarity with Excel.

Good cooperation skills and able to deal with potential conflicts in diverse situations.

Maintain a professional and clear communication with employees.

Ability to teach and explain the company's policies and procedures.

Be able to give constructive feedback and supervise teamwork.

Strong multitasking and decision-making skills.

High accuracy and strong attention to detail.

Excellent verbal and written communication skills

Must be able to obtain a Pennsylvania Gaming License and a West Virginia Casino Employee Registration.

Must be able to work on a flexible schedule, such as holidays, overtime, and weekend availability

Ability to work an off shift as assigned.

To have excellent knowledge of all games provided by the company and be able to apply and explain strategies and rules employed in those games

Compensation & Benefits

Annual Salary $66,000

Quarterly Performance Bonus

Vacation Days: 12 days

Sick Time: 5 days

Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.

401k Eligible after 90 days of employment with up to 4% company match

Additional Information

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at USTalent@playtech.com . Our team will be happy to help!

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Job Location

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