Customer Success Manager - Payroll

About Keka

Keka is a SaaS HRMS platform, helping companies manage the entire employee lifecycle efficiently– hiring, onboarding, time & attendance, payroll, performance, and learning in one integrated system.

We have been in the market for 10+ years and currently serve around ten thousand clients in India, US and GCC.

About the Role

Own end-to-end payroll delivery for a portfolio of Keka Managed Services clients in India. This is a hands-on, client-facing role responsible for payroll operations, statutory compliance, client relationships, and timely delivery.

What You'll Own

Manage the end-to-end monthly payroll cycle, ensuring accuracy and timely delivery.

Oversee statutory payroll compliance and ensure timely filings and resolutions.

Manage compliance notices and proactively identify potential risks.

Act as the primary point of contact for clients and build strong relationships.

Own delivery timelines, SLAs, escalations, and client communication.

Identify process gaps and drive automation and continuous improvement.

What You Bring - Must-Haves

Strong knowledge of Indian payroll processes and statutory compliance.

3+ years of payroll delivery experience in an HR Tech, Payroll Tech, or B2B SaaS environment.

Experience with product-led payroll platforms such as Keka, RazorpayX Payroll, greytHR, Zoho Payroll, Zeta, Springworks, or similar.

Strong client-facing communication and stakeholder management skills.

High ownership, attention to detail, and problem-solving ability.

Strong Excel and analytical skills with the ability to identify and resolve payroll discrepancies.

Nice to Have

Hands-on experience with Keka Payroll or similar payroll platforms.

Exposure to multi-state payroll and statutory compliance.

Knowledge of advanced Excel, SQL, or BI dashboards.