Deputy Manager - CAT - Loyalty

KEY RESPONSIBILITIES:  Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance  Handling Centralized welcome calling Process.  Reduction in Discrepancy ratio.  WIP Management - GO actionable TAT, issuance TAT.  Vendor Bill Management  Manage Dashboards Governance for field ops  Field operation HO coordination for field operation fulfillment support.

Lead Employee engagement initiatives for CAT-ops MEASURES OF SUCCESS:  Paid to Applied Business ≥92%  Ensure 100% welcoming calling on applied new business on time  Minimize channel discrepancy ratio5%  Reduction in Business leakage5 %  Improvement in Employee engagement score QUALIFICATION EXPERIENCE  Graduate in any discipline.  5-7 years of experience in New Business.  Life insurance experience is preferred KNOWLEDGE SKILL  Excellent Inter-personnel skills  High internal customer centricity  Relationship building JOB DESCRIPTION Job Title: Deputy Manager –Customer Advisory Team Band: 5B Reporting To: Assistant Vice President Incumbent: Department: Customer Advisory Team Supervising: JD defined on: Location: Gurgaon