Ecommerce Manager (Brand Website)

Job Requirements

Role Summary

We are looking for an E-commerce Content & Website Operations Executive to support day-to-day website operations, content updates, catalog management, and coordination across teams to ensure a smooth online customer experience.

Key Responsibilities

1. Website Operations & Content Management

Manage content updates across homepage, category pages, landing pages, and campaign pages.

Handle day-to-day product listing and catalog updates, including SKU launches, stock availability, metadata, and attributes.

Ensure website content is accurate, up to date, and aligned with brand and SEO guidelines.

Maintain CMS hygiene and support timely execution of website refreshes and campaign updates.

2. Website Quality & Customer Journey Checks

Conduct regular website checks to identify issues such as broken links, missing images, outdated content, and pricing/promotion mismatches.

Review product and landing pages for content accuracy and overall user experience.

Track and escalate issues that may affect website performance or customer experience.

3. Cross-functional Coordination

Coordinate with internal teams for timely closure of website-related issues.

Act as a liaison with IT for troubleshooting and issue resolution.

Support customer-facing issue resolution related to product information, website errors, and order tracking.

Work with marketing, merchandising, and support teams to ensure smooth execution of updates and campaigns.

4. Basic Analytics & Reporting

Track and share regular updates on key website and product performance metrics.

Support reporting on key indicators such as product performance, page performance, bounce rate, CTR, and exit pages.

Highlight basic trends and areas that may need attention.

Assist in preparing weekly or monthly reports for internal review.

5. Logistics & Operations Coordination

Coordinate with operations teams to support smooth execution of order-related processes.

Follow up on stock availability and operational dependencies that may impact website updates or customer orders.

Support alignment between website listings and backend operations, including inventory visibility and fulfilment readiness.

Assist in resolving issues that require coordination between website, customer support, and warehouse teams.

Work Experience

Skills Required

Understanding of e-commerce website operations and content management.

Familiarity with CMS platforms and product listing management. SFCC/ Megento/ Shopify experience.

Basic understanding of website performance metrics and reporting.

Good working knowledge of Excel / Google Sheets.

High attention to detail and strong follow-up skills.

Good communication and coordination skills.

Basic working knowledge of HTML/CSS will be an advantage for content updates and troubleshooting.

Experience Required

1–3 years of experience in e-commerce website operations, content management, or related roles.

Experience working with CMS platforms, product uploads, and website updates is preferred.

Exposure to basic reporting, order coordination, or customer support processes will be an added advantage.