Assistant Store Manager - Rotterdam

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

What you will do:

Assist in motivating and managing the Sleep Experts (sales staff) to meet and exceed sales targets.

Advise customers on products to help them achieve the ultimate night's sleep, enhancing the customer experience.

Oversee administrative tasks, stock management, and shift coordination, ensuring the sales floor is always optimized for conversion.

Execute all visual merchandising guidelines to the highest standards, maintaining consistent in-store presentation.

Take ownership of the store when required, confidently managing operations in the absence of the Store Manager with a strong business mindset.

What are we looking for:

You bring more than 2-3 years of experience as an Assistant Store Manager or Senior Sales Associate in a retail environment.

Smart, energetic, and eager to achieve great goals as part of a dynamic team.

Demonstrate strong sales skills with a proactive, customer-oriented approach.

Ability to interpret daily performance data and translate it into actionable steps that drive results.

Capacity to solve customer issues at the store.

Business Fluent in English and Dutch.

What we offer:

25 days of annual leave, increasing to a maximum of 30 days with each additional year of service.

Variable compensation paid in addition to your salary, based on your business performance.

Access to Nilo, a mental health platform with paid sessions with a psychologist or coach.

An employee discount on selected Emma products.

In-store onboarding by the Store Manager, and regular trainings and documentation to learn our products.

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.

Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as get the interviews transcript and summarised by AI. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to privacy@emma-sleep.com