Senior Social Media Representative, Digital Online Solutions

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

About the role:

Reporting to the Senior Manager, Credit Customer and Engagement, the Senior Social Media Representative is responsible for creating effective communication and relationships between Fairstone and its customers.

What you’ll do:

Oversee customer correspondence and resolve customer inquiries through social media platforms in a timely manner

Moderate user-generated content and messages appropriately, based on company policies

Build meaningful connections and encourage Fairstone community through dialogue and messaging

Collaborate with other departments to manage company reputation

Monitor analytics and effectiveness of social media strategy and provide regular updates regarding progress

What we’re looking for:

High School Diploma or GED or equivalent experience.

2 years of customer service experience

Bilingualism required – French and English

Effective communication skills, both written and spoken, that demonstrate the ability to work directly with people in a customer service capacity

Ability to multi-task with attention to detail

Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.)

Knowledge of Microsoft Word, Outlook, Excel, Power Point

Knowledge of Hootsuite is an asset

Technological savviness is a must

Strong awareness of Company privacy policies

Willingness to work flexible hours which includes evening and weekend hours

Strong writing skills in both French and English

Enjoys a changing environment and learning new processes External applicants selected for interview will be required to complete an employment application to include education and employment history.

What you’ll love about working here:

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.

Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.

Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.

Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.

On-Site Fitness: Gym access at our London and Montreal offices.

Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

Family Support: Parental leave top-up program to help you during life’s big moments.

What you can expect:

This posting is for an existing vacancy within our organization.

Artificial intelligence may be used in parts of the recruitment process.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Time Type:

Full time

Job Type:

Permanent