Customer Trainer

Bengaluru, INDIA, India

Not Remote

Customer Support & Training

JOB216009

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Essential Job Duties

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers

Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants

Conduct surveys to gather data and measure program effectiveness

Act as subject matter expert for internal projects, as needed

New product development

Training material/ protocol development

Training research initiatives

Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs

Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products

Occasional support of the da Vinci® System in a hospital operating room

Support da Vinci® Surgical System troubleshooting and maintenance at the training center

Manage training center logistics, inventory and training calendars

Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories

Support positive relationships between external training center personnel and ISI management

Contribute to the organization’s quarterly goal achievements

Develop competency in the following:

da Vinci® System Technology

da Vinci® System applications and advanced technology

OR Efficiency

Training Pathway process

Training/coaching techniques/methodologies

Required Skills and Experience

High capacity and excellent problem-solving skills

Solid organizational skills and ability to operate independently

Professional work ethic

Solution oriented

Excellent oral and written communication skills

Strong interpersonal skills

High capacity to learn in a fast-paced environment

Commitment to self-development

Ability to work in a team environment

Ability to be flexible with hours of operation

Ability to travel up to 40%

#LI-Hybrid

Qualifications

Required Education and Training

Minimum education: Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education

Working Conditions

Ability to sit or stand for multiple hours.

Preferred Skills and Experience

Knowledge of adult learning principles

Medical-device experience

Professional Training experience

Clinical and/or operating room experience

Additional Information

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Shift: Day