Specialist, Port Solutions

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Summary of position:

We are looking for a self-starter Product Specialist / Asst. Manager to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Duties and Responsibilities:

Provide service and customer support during field visits

Manage all on site installation/commissioning, repair, maintenance, and test tasks

Handling warranty cases & repairs

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Coordinate with technical experts from plants for support on technical issues on cranes

Ensure to follow safety procedures and act when safety breach is observed

Follow all company’s filed procedures and protocols

Share relevant information across the service team

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers

Awareness of ISO 14001 and 45001 standards

Be a team player

Qualifications

Requirements and Skills:

Diploma or BE in Mechanical / Electrical / Instrumentation / Mechatronics

Proven Field Service experience for Mobile Harbour Cranes and Heavy Port Equipment

Technical degree or certification (Electrical/Elecronics /Mechatronics/Mechanical)

Ability to troubleshoot, test, repair and service port equipment

Good technical knowledge on drives, servo hydraulics and mechanical assemblies

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications

Customer service minded with good communication skills

Proactively involve in marketing of after sales products

Generate sales lead for service products

Additional Information

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.