Engineering Manager – Salesforce & GTM Systems

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What You'll Do

As an Engineering Manager for Salesforce & GTM Systems within Docusign's Applications Engineering Team, you will lead a high-performing engineering squad to design, build, and scale enterprise-grade applications across Salesforce, React, AWS, and Node.js backend services. You will collaborate across all GTM pillars-Sales, Success, and Partner to deliver secure, resilient, and intelligent business solutions. This role requires a unique blend of deep Salesforce expertise, robust full-stack backend experience, and an AI-first mindset. You will steer the team away from traditional low-code configurations toward code-driven architectures, shaping the next generation of agentic and autonomous workflows within Docusign.

This position is a people manager role reporting to the Senior Manager, GTM Engineering.

Responsibility

Hire, mentor, and manage a high-performing team of full-stack and Salesforce engineers, fostering a culture of technical excellence and continuous learning

Lead experimentation and integration of modern AI/ML capabilities, LLMs, and agentic workflows into the GTM ecosystem

Design and develop scalable backend services, microservices, and domain logic layers using Node.js and AWS cloud infrastructure

Treat Apex as a robust server-side programming environment rather than a mere scripting tool

Oversee the design and implementation of enterprise-grade, code-driven UI components using React, Angular, and Lightning Web Components (LWC/LWR) with an emphasis on scalable frontend orchestration

Architect and implement API-first, event-driven integrations across distributed systems using REST, Node.js services, AWS infrastructure, and Salesforce Platform Events

Design systems capable of handling high-volume, enterprise-scale workloads, including bulk data processing, asynchronous patterns, and proactive performance optimization

Own the end-to-end SDLC. Drive CI/CD automation (GitHub, SFDX), implement observability patterns (Datadog), manage technical debt, and enforce rigorous code review standards

Maintain production system health, provide hands-on technical support during critical business windows (including US PDT month/quarter-ends), and lead root cause analysis for incident resolution

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What You Bring

Basic

Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.

10+ years of software engineering experience, with at least 3+ years in a technical leadership or engineering management role

Extensive hands-on development experience with Apex, LWC, async processing, and Salesforce APIs

Strong production experience with Node.js for backend services, cloud infrastructure (AWS preferred), and modern frontend frameworks (React or Angular)

Proficient in SQL, relational database design, and building event-driven REST/SOAP integrations

Salesforce Platform Developer I (PD1) certification

Preferred

Proven experience integrating Salesforce and micro-services with AI services, LLMs, or autonomous agent frameworks

Experience managing large-scale Salesforce orgs (1,000+ users) with strict governance, data masking, and deployment controls

Salesforce Platform Developer II (PD2) or Application/System Architect certification

Familiarity with modern testing and analysis frameworks (e.g., ApexMocks, Jest, Salesforce Code Analyzer, SonarQube)

A track record of developing internal accelerators, shared services, and reusable libraries that improve developer productivity

Life At Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.