Client Services Executive

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program

Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement

Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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Requirements:

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC) - a collaborative ecosystem featuring state-of-the-art hardware and software - WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture - grounded in core values and leadership philosophies - has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all.

WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Essential Functions

Lead strategic and complex consultative services sales with target financial services accounts in your coverage area to achieve services sales goals set for your account portfolio

Spearhead innovative approaches to increase services revenue and profitability within designated service portfolios, all while sustaining the existing book of work

With a broader industry perspective, challenge, advise, and collaborate with Client Managers/Client Executives leading the overall sales relationship for your account portfolio to develop a Services Sales strategy and joint pursuit plan

Leverage an external client relationship network, provide support to existing ones, and establish new connections with key clients to identify new service opportunities and grow existing ones

Conduct thorough due diligence to generate and effectively qualify services opportunity leads in partnership with the Account team

For opportunities in pursuit, develop:

o Practice/Discipline Overview Packs

o Thought leadership (white papers, articles)

o Business Value Add documentation

o Material for workshops (including facilitation)

For qualified opportunities, develop:

o Statements of Work (Microsoft Word) covering scope, deliverables

o Change Orders (Microsoft Word) change scope, cost, resourcing, dates of current work)

o Commercials/Pricing Models (Microsoft Excel) both basic and complex

o Financial incentives for customers

Effectively coordinate, collaborate with, and oversee multiple cross-functional teams concurrently:

o Service Delivery Organisation (scope, deliverables etc)

o Internal and External partner teams (resourcing, external partner services)

o Other Pre-Sales teams (internal IT practices

o Account Team (commercials, client communications)

Stay abreast of ongoing projects' status and profitability and make recommendations for improvement

Stay abreast of industry trends and regularly and feedback to the wider team on suggested target areas

Be the single point of contact for all services sales pursuit activities in assigned services portfolio(s)

Work with OEM services teams to increase their awareness of the WWT's services portfolio offerings within the assigned services portfolio(s)

Establish new connections and foster existing relationships with partners and vendors relevant to the assigned services portfolio to assist in increasing revenue opportunities

Drive and encourage the expansion of management consulting practices throughout the broader WWT team, strategically integrating them with our established WWT strengths

Champion and integrate the Core Values and Corporate Goals of World Wide Technology into daily activities, setting a leading example for junior team members

Knowledge, Skills, and Abilities

Comprehensive and up-to-date expertise in one or more of the following technical domains.: IT Networking, Cloud (Private / Public), Infrastructure Automation, DevOps, Agile App Development, Cyber-security

Demonstrates the ability to independently oversee the end-to-end pre-sales process, proficiently formulating all associated documentation, from proposals to commercials, with minimal assistance

Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint

Adept at professional networking and building relationships with C-suite, executive and decision-making managers.

Ability to operate in a leading edge Technical environment and staying abreast of NextGen technical solutions and related Services

Comfortable operating in a fast-paced, collegial, knowledge-focused organization

Ability to effectively profile and qualify target pursuits.

Ability to provide in-depth technical discussions and directions with customer(s) and internal WWT teams.

Critical skills necessary are account planning with an extended team, establishing relationships at all levels within the customer's organization, and managing partner relationships.

Outstanding communication and organizational skills required.