AVP, Technical Program Management (TPM) Lead

Date:

2 Jul 2026

Location:

SG

Company:

StarHub Ltd

Job Summary

We are seeking a Technical Project Management Lead to head the TPM function within IS - DBE. This role will define and uphold the delivery standards, metrics, and practices that underpin StarHub’s digital engineering model.

As TPM Lead, you will:

Manage a team of Technical Project Managers distributed across DXP domains.

Partner closely with IS Senior leadership, Domain & System Owners (DOs & SOs), Journey Solution Designers (SDs), Release Program Managers (RPMs), and Solution Architects (SAs).

Drive predictable delivery, visibility, and quality across teams aligned to StarHub’s consumer, enterprise, and operational journeys.

This role reports into the Information Systems – VP of Delivery & Business Enablement (DBE) and is responsible for orchestrating StarHub’s digital delivery model and enabling DevOps-based execution across domains for our Digital Experience Platform (DXP) team.

The TPM Lead is responsible for managing and developing a team of Technical Project Managers (TPMs) across multiple DXP domains and journeys. This role ensures that delivery practices (both agile and waterfall), engineering alignment, and cross-domain coordination are consistent, predictable, and outcome-driven.

You will play a pivotal role in establishing delivery governance, continuous improvement frameworks, and cross-functional synchronization between business journeys, engineering domains, and architecture. Key Responsibilities

Delivery Leadership

Lead and mentor a team of TPMs across multiple domains to drive either (a) agile, DevOps-based or (b) waterfall-based delivery excellence

Define and maintain a standardized delivery governance framework — covering sprint cadence, backlog hygiene, dependency tracking, and reporting.

Oversee delivery execution across DXP domains, ensuring commitments are met with predictable outcomes.

Lead monthly delivery health reviews, highlighting key risks, capacity challenges, and improvement opportunities.

Partner with Domain Owners (DXP) and Journey SDs (DBE) to balance Product, Tech Debt, and Technical Campaign backlogs across teams.

Cross-Domain Coordination & Governance

Act as the central delivery integrator across DBE, ensuring synchronization between journeys, domains, and releases.

Collaborate with Release Program Managers (RPMs) to ensure alignment of delivery and release plans.

Establish and maintain a cross-domain dependency management framework with clear escalation paths.

Monitor delivery performance metrics (velocity, predictability, throughput) and drive corrective actions where needed.

Drive adoption of continuous improvement practices across all DXP squads.

People Management & Capability Development

Coach and mentor TPMs, supporting their career development, skills growth, and performance reviews.

Foster a culture of proactive communication, accountability, and continuous learning across the TPM community.

Lead training sessions or playbook initiatives to strengthen agile delivery maturity, tooling proficiency, and reporting discipline.

Identify and recruit high-performing TPM talent aligned to StarHub’s transformation roadmap.

Stakeholder Engagement & Communication

Serve as a trusted partner to senior engineering, business, and architecture leaders — ensuring transparency on delivery health and execution status.

Communicate program-level risks, trade-offs, and delivery decisions clearly to executive stakeholders.

Represent the TPM function in enterprise forums, transformation reviews, and cross-functional working groups.

Requirements & Qualifications

Education & Certifications

Bachelor’s degree in computer science, Engineering, or Information Systems.

Advanced certifications in Agile, DevOps, or Program Management (e.g., SAFe SPC, PMI-ACP, PgMP, CSM) preferred

Experience

12+ years of total experience in technology delivery, with at least 5 years in managing project/program teams or TPM functions.

Proven track record in delivering large-scale, cross-functional software or platform programs using agile and DevOps practices.

Experience in telecommunications, cloud platforms, or enterprise-scale digital transformation preferred.

Strong background in stakeholder management, dependency resolution, and performance reporting.

Skills & Attributes

Deep understanding of Agile, DevOps, CI/CD delivery frameworks and SDLC practices.

Strong analytical skills with the ability to interpret delivery metrics and drive data-informed decisions.

Excellent leadership, facilitation, and communication skills.

Proven ability to align cross-functional teams toward shared goals under time and complexity constraints.

Highly organized, proactive, and resilient in a fast-paced environment.

Success Profile

A successful TPM Lead at StarHub is:

Delivery-Driven: Ensures every initiative lands predictably, with measurable business impact.

Hands-on: Operates across strategy and execution — from stakeholder alignment to sprint-level delivery — can take over a TPM role as exigencies dictate

Systematically Agile: Brings structure and consistency to delivery across diverse teams and domains.

People-Centric: Builds high-performing, motivated TPM teams through coaching and empowerment.

Collaborative: Bridges engineering, product, and business stakeholders to drive alignment.

Outcome-Focused: Balances speed, quality, and cost without losing sight of the end goal — customer experience excellence.