Lead CRM Engineer

Date:

30 Jun 2026

Location:

SG

Company:

StarHub Ltd

Role Mission:

The Lead CRM Engineer owns the reliability, scalability, and delivery of StarHub’s core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business.

The role focuses on ensuring stable, high-performing, and resilient CRM/OM platforms, leading engineering execution across customer, product, order lifecycle, and billing integration domains. Operating within a DevOps model, the Lead CRM Engineer drives production excellence through observability, incident management, and engineering best practices, while mentoring engineers and improving system reliability at scale.

Responsibilities:

Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration

Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration

Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners

Ensure API reliability, versioning, and backward compatibility across services

Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes

Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows

Lead DevOps including on-call support, incident response, root cause analysis (RCA), and implementation of preventive fixes

Reduce recurring incidents through systemic improvements and observability insights

Ensure stable operation of services on Kubernetes (EKS), including deployment, scaling, and troubleshooting

Drive improvements in CI/CD pipelines, release automation, and deployment governance

Establish and enhance observability using Splunk, Prometheus, Grafana, and CloudWatch, ensuring SLA adherence for platform availability and performance

Conduct design reviews and code reviews, ensuring adherence to engineering standards and best practices

Mentor engineers and guide team in debugging, system design, and production readiness

Collaborate with cross-functional teams including Product Owners, QA, DevOps, and vendors to deliver reliable end-to-end customer experiences

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, or related field

6–10 years of experience in professional software engineering with strong preference CRM, BSS, or other large-scale enterprise platforms

Strong hands-on expertise in Java, Spring Boot, REST APIs, microservices, and distributed systems

Advanced SQL expertise in PostgreSQL and/or Oracle including performance tuning, query optimization and database administration

Proven experience operating services on Kubernetes-based platforms and cloud environments, preferably AWS

Experience working in Agile/Scrum teams within telecom BSS/OSS domains such as CRM, billing, order management

Hands-on experience with workflow-driven systems and orchestration engines