Manager Ground Operations Data and Systems

Employment Type: Permanent

Contract Duration:

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

The Ground Operations team drives global development, implementation and adoption of the standards and best practices for ground and baggage operations. The area of work includes safety, innovation, efficiency, and sustainability. Our team is results-driven, energetic, and hardworking, consisting of junior and senior talents with extensive operational, baggage, safety, audit, and leadership experience.

What your day would be like

You will report to the Senior Manager GSE Management and Ramp Automation, and you will:

Act as the Ground Operations Data Steward by managing data quality, coordinating the resolution of data warehouse issues, and ensuring the integrity, consistency, and availability of business data.

Monitor data pipelines to identify issues, ensure stability, and continuously improve data and analytics processes.

Drive the integration of data across multiple business systems and data warehouses, using SQL, Snowflake, and data catalog tools (e.g., Collibra) to retrieve, validate, and govern data.

Define business requirements for Power BI dashboards, translating business needs into meaningful KPIs and metrics that enable performance tracking, benchmarking, and actionable business insights.

Drive effective use, maintenance, and enhancement of multiple Ground Operations tools and systems (e.g. Salesforce, Intelex) with the ability to connect the dots across data, processes, and technologies to enable integrated solutions.

Document data flows, business rules, and system dependencies to ensure transparency, consistency, and maintainability of solutions.

Define and implement system enhancements by gathering business requirements, conducting user acceptance testing (UAT), and supporting deployment with business owners, vendors, and technical teams.

Identify and drive opportunities to improve and automate Ground Operations processes using data, AI, machine learning, and emerging technologies.

We would love to hear from you if

You are a strategic and structured thinker who thrives in a fast-paced environment and excels at turning business challenges into data-driven and AI-enabled solutions. You are proactive, independent, autonomous, and a fast learner, comfortable operating across business, data, and technical teams, with the ability to connect the dots across systems, processes, and data. You can confidently drive initiatives end-to-end, from concept and requirements through to delivery and continuous improvement. Additionally, you should have:

A Bachelor’s or Master’s degree in Computer Science, Engineering, Data /Business Analytics, or a related field

Minimum 7 years of experience, of which at least 3 in systems administration, data integration, data governance, and business intelligence

Strong understanding of BI, analytics, data platforms, and user testing (UAT) to drive measurable outcomes

Hands-on experience with Jira, Confluence, SQL, Python, Power BI, Snowflake, and enterprise data environments, as well as data governance and catalog tools such as Collibra

Experience with translating business requirements into meaningful reports and visualizations

Familiarity with audit management, audit planning, documentation management, business social platforms, and Salesforce is considered an asset.

Strong analytical and problem-solving skills, combined with business acumen and attention to detail.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!