Application Support Engineer, Factory Software

What to Expect

We are looking for a highly motivated application support engineer to join our team. You will join a small, expert team that supports troubleshooting production issues, analyzing logs and coordinating with Development, QA. The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems. Our team runs 24x7 and service facilities we support, and you will be working from Monday to Friday.

What You'll Do

Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time

Work through tickets received from Factory Software users across all North American factories and warehouses

Create workarounds for issues that require immediate solutions if a permanent one is not immediately available

Monitor Application Health and Performance and Analyze logs to identify root causes

Track and update incidents using tools like Jira

Meet the SLAs for incident response and resolution

Monitor applications using Grafana, Splunk and AppDynamics

Work closely with QA, business and development teams

Communicate issues, resolutions to stakeholders and participate in sprint planning

Document troubleshooting steps, SOPs, Known issues and knowledge base articles in the confluence

What You'll Bring

Degree in an engineering field or equivalent experience

Basic programming and scripting skills (e.g., SQL, Python, Splunk, Postman)

Write simple scripts (Python, SQL) to automate repetitive tasks

Ability to manage multiple priorities in a fast paced, customer- focused environment.

Document recurring issues and recommend preventive actions

Participate in production releases if required

Support rollback activities if deployment issue occurs

Diagnose application failures and perform root cause analysis

Perform minor code fixes and debug application errors using Error logs

Run SQL queries for data verification and issue analysis

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

$112,000 - $168,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.