ALM Outbound Supervisor

At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

Grow your career with tailored development programs

Thrive your way with flexible work options

Make your mark in a high-performing, values-led team

Metcash Food & Grocery supports thousands of independent retailers across Australia, helping them become the "Best Store in Their Town." From fresh produce to packaged goods, we're committed to delivering quality, value, and service to communities nationwide.

About the Opportunity

We're looking for an ALM Outbound Supervisor to join our Truganina, VIC team.

In this leadership role, you'll be responsible for ensuring the safe, efficient and effective execution of outbound logistics operations. You'll lead a high-performing team, drive continuous improvement initiatives, support transport and distribution activities, and deliver exceptional service outcomes for our customers.

Working closely with the Warehouse Operations Manager, State Transport Manager and key stakeholders across the business, you'll play a pivotal role in improving service, safety, cost performance and operational efficiency.

In This Role

Lead, coach and develop a high-performing outbound operations team

Coordinate daily outbound activities to ensure service and productivity targets are achieved

Act as the escalation point for customer service enquiries relating to outbound deliveries and logistics operations

Champion a strong safety culture and ensure compliance with OH&S, HVNL and Chain of Responsibility requirements

Drive DIFOT performance and customer delivery outcomes

Identify and implement continuous improvement opportunities across transport, warehousing and distribution operations

Support and lead logistics projects from planning through to implementation and review

Monitor operational performance metrics and implement corrective actions where required

Collaborate with Supply Chain, Operations, Customer Service, Procurement, IT, Sales and Finance teams

Support the implementation and optimisation of TMS, WMS, ERP and freight management systems

Manage pallet control initiatives and contribute to achieving budgeted commercial outcomes

Provide operational reporting and performance updates to leadership teams

You're Likely a Match If

5+ years' experience in logistics, transport, supply chain or distribution operations

Proven experience leading teams within a warehouse, transport or FMCG environment

Strong understanding of outbound logistics, freight and transport operations

Knowledge of Heavy Vehicle National Law (HVNL) and Chain of Responsibility (CoR) legislation

Experience working with Transport Management Systems (TMS), Warehouse Management Systems (WMS) and ERP platforms

Strong stakeholder management and communication skills

Demonstrated project management and continuous improvement experience

Strong analytical and problem-solving capability

Customer-focused mindset with a commitment to service excellence

Sound knowledge of workplace health and safety requirements within logistics environments

What's on Offer

We're proud to offer a workplace that supports your wellbeing, growth and belonging:

️ Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025)

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud position within the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our Food, Liquor and Hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support.

We're committed to diversity, inclusion and sustainability, and we welcome applications from people of all backgrounds, including First Nations peoples. If you require support throughout the recruitment process, please let us know. Your privacy and dignity will always be respected.

#LI-CV1

#INFLA

We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia.

ALM supplies over 12,000 liquor customers. In addition to supplying liquor stores, ALM incorporates a specialist on-premise liquor division that supports bars, pubs, restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia, we support independent businesses with a competitively priced and extensive liquor range, delivered through our cost effective and efficient supply chain.