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Business Analyst

FinXL

hybridPosted Jul 23, 2026
Posting intelligenceActively listedReposted 15×, possible evergreen/ghost posting

Skills

salesforcesap

About the role

Job details

Posted23 July 2026

SalaryAU$140000 - AU$150000 per annum

LocationMacquarie Park

Job type Contract

Discipline Data & AI

Reference90M0712524_1784772924

Job description

Business Analyst

Join us as a Business Analyst and support a large transformation project in the telco space.

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

Join FinXL as a Business Analyst on a large transformation project and be deployed with a leading Telecommunications client on a 12-month contract in Macquarie Park.

Responsibilities

Drive customer segmentation and cohorting strategies to establish structured migration frameworks

Define functional business rules and end-to-end processes for network and system migration

Document customer notification workflows, complaints handling, and escalation structures

Assess IT system impacts and capture business requirements for system automation

Facilitate cross-functional workshops to align stakeholders on process designs and decision rules

Produce key BA artefacts, including BRDs, functional specs, process maps, and traceability matrices

Translate complex business needs into actionable specs for technology and operational teams

Key Skills & Experience

Minimum 6-8 years of experience as a Business Analyst on complex transformation or migration programs

Strong background in Telecommunications or managed services

Demonstrated experience designing and documenting end-to-end business and operational processes

Proven ability in customer segmentation, data analysis, and cohort model prioritization

Expertise defining business requirements across platforms like Salesforce, ServiceNow or SAP

Strong analytical and structured thinking skills with high attention to detail, risks, and dependencies

Engagement Details

12 months fixed-term contract with FinXL

Deployed with a leading Telecommunications client

Hybrid working model with 3 days/week in the office in Macquarie Park

Next Steps

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