HR Generalist

Overview:

Provides first point of contact for all incoming inquires, issues, and work requests related to HR administration and transactions. This role handles inquiries, requests, and cases to closure, while appropriately escalating complex cases. Also, this role provides accurate and timely processing of HR transactions and delivers outstanding customer service to internal and external customers.

Responsibilities:

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Provides first point of contact support to incoming calls/emails/requests from customers to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems

Maintains customer contact until request is resolved, including informing customer of status and resolution

Provides accurate, consistent and timely responses to HR process, system and policy requests which are considered to be routine requests and require limited research

Performs basic administration processing and approval of transactions, data input and verification of required documentation

Educates employees on company practices and tools to encourage them to resolve questions on their own

Refers complex cases requiring interpretation and/or additional research or expertise to appropriate HRBP or HR Manager

Provides document support by managing incoming and outgoing forms, information, etc.; conducts document imaging Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree in Human Resources, Management or business related field from an accredited college or university and one (1) to three (3) years of related experience; or an equivalent combination of education, certification, training, and/or experience.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:

Professional in Human Resources (PHR or SHRM-CP) preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of Human Resources practices, functions, approaches, and applicable employment law and regulations

Ability to prioritize work for timely completion in a fast-paced virtual environment

Ability to follow complex oral and written instructions

Ability to communicate effectively orally and in writing

Ability to work with minimal supervision

Ability to complete projects

Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work

Skill in Microsoft Office applications and operating office equipment

Ability to travel 10% of the time

Ability to commute with personal transportation.

PHYSICAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds).

ENVIRONMENTAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. The noise level in the work environment is usually moderate.