Customer Success Manager - OEM

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

Proofpoint is seeking a highly motivated, strategic, and technically savvy OEM Customer Success Manager (CSM) to drive success across our OEM customer base.

This is a post-sales, customer-centric role focused on ensuring customers realize maximum value from Proofpoint’s threat intelligence and data services. Unlike traditional deployments, OEM customers integrate Proofpoint data directly into their own products and platforms. As such, this role requires a strong ability to engage with product, engineering, and business stakeholders to drive deeper adoption, integration maturity, and long-term growth. This is a brand new role to Proofpoint with significant opportunity to help set our strategy and build processes to support our OEM business.

The OEM CSM will act as a trusted advisor, helping customers operationalize Proofpoint data within their offerings, use cases, and maximize the business impact of their investment.

Your Day-to-Day

Customer Value & Adoption

Guide customers through their lifecycle, ensuring successful onboarding, integration, and ongoing expansion of Proofpoint data within their products

Develop and execute Customer Success Plans (CSPs) aligned to customer product strategies, business outcomes, and growth objectives

Drive increased consumption and utilization of Proofpoint data, identifying opportunities for broader and deeper integration

Conduct regular business reviews and health checks focused on adoption, performance, and value realization

Strategic Engagement

Build strong relationships with product managers, engineering teams, and business leaders within customer organizations

Serve as a strategic advisor on how to best leverage Proofpoint’s threat intelligence to enhance customer offerings

Help customers translate data capabilities into differentiated product features and market value

Growth & Retention

Identify expansion opportunities through new use cases, additional data feeds, or increased scale of integration

Proactively manage account health, identifying risks and leading mitigation strategies

Partner with Sales on renewals, upsell, and long-term account growth

Voice of the Customer

Act as the internal advocate for OEM customers, providing structured feedback to Product Management and Engineering

Identify trends across customers to influence roadmap, packaging, and delivery of Proofpoint data services

Cross-Functional Collaboration

Work closely with Product, Engineering, Sales, Support, and Threat Intelligence teams to drive customer success outcomes

Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to-value

What You Bring to the Team

8 + years of experience in Customer Success, Technical Account Management, Product-facing roles, or similar

Experience working with APIs, data products, threat intelligence, or platform integrations

Strong ability to engage with product managers and technical stakeholders, translating technical capabilities into business value

Proven track record of driving customer adoption, retention, and expansion

Analytical mindset with the ability to interpret usage data and derive actionable insights

Excellent communication and presentation skills, including executive-level engagement

Ability to operate independently in a fast-paced, evolving environment

Preferred Qualifications

Experience in cybersecurity, threat intelligence, or data-as-a-service (DaaS) environments

Familiarity with product development lifecycles and SaaS/platform integrations

Experience working with OEM or embedded technology partnerships

Success in This Role Looks Like

Customers successfully embed and Proofpoint data across their products

Increased data consumption and measurable business impact for customers

Strong retention and expansion across the OEM portfolio

Clear, actionable feedback loops influencing product direction

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach days

Always on recognition for your contributions

Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!